Rosewood Hotel Group Home Page

JOB OVERVIEW:

Participate in the preventive maintenance program of all-building equipment and rooms. Supervise, train, and inspect the performance of Engineering staff ensuring that all procedures are completed to the hotel's standards. Work closely with Assistant Director of Engineering in scheduling work and setting priorities. Also make decisions in the absence of Assistant Director of Engineering and act as the backup for calls when there are emergencies.

RESPONSIBILITIES:

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

• Ensure that standards are maintained at a superior level on a daily basis.

• Maintain complete knowledge of correct maintenance and use of equipment; Use equipment only as intended.

• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

• Maintain positive guest relations at all times.

• Resolve guest complaints, ensuring guest satisfaction.

• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

• Act in capacity of Assistant Director of Engineering during his/her absence.

• Inspect supply levels, cleanliness and organization of storage areas; assign designated personnel to rectify any deficiencies.

• Conduct weekly inventory on equipment and supplies; prepare requisitions for reordering of shortages.

• Implement methods and techniques, which are cost effective to improve efficiency.

• Pre-plan and order materials for special projects; coordinate scheduling with department heads to eliminate conflict.

• Conduct building rounds and take gauge readings; check for potential fire hazards, burnt out lights, and faulty equipment.

• Check Engineering Logbook and Night Report for information regarding problems; document pertinent information in logbook.

• Collect, prioritize and coordinate completion of such work orders received from hotel departments; ensure scheduled completion of the following:

Replace light switches

Reset circuit breakers

Replace wall plug receptacles

Replace fluorescent light ballast

Replace electrical solonial valve

Replace small motors

Use test equipment; olumeter, voltage tester, amp probe

Unplug sinks, toilets, garbage disposals and drain lines

Repair of replace valves, gate, globe, ball, solonoid valves

Replace washer, gaskets, vacuum breakers, toilet seals

• Implement Preventive Maintenance program to include:

HVAC PM Program

Public Areas Walk Through Check List Assignments

Spa/Pools Daily

• Monitor and maintain all laundry equipment.

• Monitor and maintain all kitchen equipment.

• Maintain guestrooms using rooms preventive maintenance program punch list.

• Change air conditioning filters every three months.

• Check HVAC equipment; change filters, belts, bearings and lubricate as necessary; also check for unusual noise or vibration, adjusting as necessary.

• Change or repair locks as needed.

• Delegate the cutting of keys for guestroom key inventory.

• Wear a pager and respond promptly to any requests made for problems, assistance, or emergency work orders.

• Maintain knowledge of hotel safety procedures and ensure application of such.

• Respond as part of initial response team to any early warning or major fire alarm.

• Ensure that assigned staff has reported to work; document any late or absent employees.

• Coordinate breaks for assigned staff.

• Prepare and distribute work assignments for staff and review priorities.

• Communicate additions or changes to the assignments as they arise throughout the shift; identify situations, which compromise the department's standards and delegate these tasks.

• Observe staff performance of job functions and ensure all procedures are completed to departmental standards; rectify deficiencies with respective personnel.

• Assist staff with their job functions where needed to ensure optimum standards and efficient operation.

• Conduct training of staff as assigned.

• Provide feedback on staff performance to manager; report disciplinary problems to manager and participate in the resolution of employees’ issues.

• Monitor and handle guest complaints ensuring guest satisfaction.

• Ensure all staff assignments are completed before staff sign out.

• Complete all paperwork and closing duties before leaving; review status of assignments and any follow-up action with manager and/or on-coming supervisor.

• All other duties as required.

QUALIFICATIONS:

• Experience: Minimum five years’ experience in building maintenance, electrical work, plumbing and refrigeration for a luxury or ultra-luxury hotel/resort.

• Education: High school diploma.

• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

• Technical Skills: Basic working knowledge of building maintenance, electrical, plumbing and refrigeration equipment; working knowledge of plumbing practices, electrical practices, national/local fire standards, local mechanical construction practices, water treatment program, blue prints and plumbing and wiring schematics, power and hand tools, meters, etc. as it relates to the technical trades; ability to enforce hotel's standards, policies and procedures with assigned staff, prioritize and organize work assignments, delegate work, direct performance of assigned staff and follow up with corrections where needed, instruct/direct staff in the operation, maintenance and repair of equipment, motivate assigned staff and maintain a cohesive team; participate in staff training and provide feedback and input to training program, be a clear thinker in pressure situations and exercise good judgment, focus attention on details, maintain confidentiality of hotel guests and pertinent hotel information, work with minimal supervision, troubleshoot and use alternatives in emergency situations, understand guest inquiries, provide responses and interact positively, work in close proximity to high-pressure steam and hot water.

• Language: Required to speak, read and write English, with fluency in other languages preferred.

• Physical Requirements: Must be able to exert physical effort in transporting 50 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

• Licenses & Certifications: None required.