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ABOUT ROSEWOOD HOTEL GROUP

Rosewood Hotel Group, one of the world’s leading hotel companies, encompasses three brands: Rosewood Hotels & Resorts®, New World Hotels & Resorts® and KHOS™. Its combined portfolio consists more than 40 hotels in 19 countries. Known for distinctive, refined service in cultures throughout the worlds. We want to be progressive in our service yet remain timeless. Whether you work with us to stay with us, Rosewood Hotel Group creates enduring relationships in engaging environments.

ABOUT OUR DEPARTMENT / TEAM

We create a lasting experience with our guest through an extraordinary and personalized service adapted to their needs.

THE IMPACT OF THIS ROLE 

The Director of Rooms Division leads, manages and organizes all aspects of Rooms Division to the highest professional standards and in accordance to the standard operating procedures. The Director of Rooms Division is also fully responsible for the compliance to instructions ruling the hotel industry connected to the Rooms Division or any of its sub departments. The Director of Rooms Division is directly accountable for the operation of Laundry, Front Office, PBX, Concierge, Butlers, Reservation, Transportation, Housekeeping, Romance, SPA, Gift Shop and Guest Experience Departments. 

KEY RESPONSIBILITIES

• Identifies key areas, issues and concerns and acts on them immediately.
• Formulates clear statements of objectives for his department and ensures their timely implementation.
• Develops realistic action plans aimed to introduce/ and/or improve services, procedures and working methods in accordance to the short, medium and long-term goals set by the Planning Team.
• Monitors systematically the performance of the department and intervenes immediately if deviations occur.

Maintains an excellent reputation in the eyes of the public, the owners, the management, our guests and staff. 

CRITICAL SKILLS & QUALIFICATIONS 

• Attention to detail, speed, and accuracy; prioritize, organize and follow-up
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Understand a guest’s service needs.
•  Maintain confidentiality of guest information and pertinent hotel data.
• Minimum ten years’ hotel experience with at least five years’ experience at the Executive Level, with an emphasis on Rooms Division operations.
•  Four-year college bachelor's degree. 

DEVELOPMENT PATH 

Due to the level of information that is handled, the responsibility with our guests, the detailed knowledge of all the experiences with the correct training, the Director Rooms Division position can be developed as a Resort Manager.

Set on fine white sands at the tip of Mexico’s Baja Peninsula and along the sparkling blue Sea of Cortez, Las Ventanas al Paraíso has a reputation for definitive luxury. Serene and sophisticated, guests enjoy an unparalleled service, exquisite accommodations and an impeccable attention to detail. The 84 enchanting suites and villas feature the finest craftsmanship, Mexican motifs and artworks, and accessories reflective of the vibrant hues of Los Cabos. Each Signature Villa boasts a private infinity-edge pool as well as awe-inspiring views of the Sea of Cortez. The Ty Warner Mansion is an exclusive 28,000-square-foot beachfront mansion poised directly on the water's edge with panoramic views over the Sea of Cortez. For longer stays in Los Cabos, stunning private residences offer resort living convenience.