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Assistant Bar Manager

General Information

Country/Region
Qatar
Province/City
Doha
Location
Rosewood Doha
Department
Food & Beverage - Services
Job Type
Full-time Permanent

Job Description

Job Summary 

Ensuring that the Restaurants Bar section, Bar is managed efficiently according to the established concept statement, providing warm and genuine service delivered with passion and dedication, exceeding our guests’ expectations at all times. 

Essential Duties and Responsibilities

Guest Satisfaction
  • Ensure the delivery of brand promise, demonstrating and reinforcing Rosewood Hotels and Resorts, Culture, and brand standard.
  • Ensures that associates also provide excellent service to associates in other divisions as appropriate.
  • Spends time in public areas observing associate-guest interaction and talking with guests, works through Department Heads to coach associates in guest service skills as necessary.
  • Ensures that all guest and associate complaints are resolved in a quick and efficient manner.
  • Maintains positive guest and associate interactions with good working relationships.
  • Implements agreed upon beverage policy and procedures throughout the property.

Finance / Administration
  • Ensure that the bar is running efficiently, including the correct stock levels for all areas, including the front and back of the house.
  • Communicate on the performance of the business in an ongoing fashion, including the successes, concerns, and any issues or requirements for support.
  • Manage all areas of business and T&C administration as required as assigned to you by the Bar Manager, ensuring all Rosewood policies are adhered to and upheld, including, but not restricted to; Associate reviews, return to work forms, holiday forms, stocktaking, disciplinary paperwork.
  • To ensure that all departments within your control are operating to appropriate manpower/productivity ratios as agreed with the Bar Manager.
  • Learn and have knowledge about the restaurant's/bar direct competitors (benchmarking).
  • Assist the Bar Manager to achieve the monthly and annual KPO target and the outlet’s revenue.

Operations
  • To have a full working knowledge of the bar floor plan / layout and all F&B offers.
  • To have a full knowledge of spirits, beers, wines, alcoholic, and nonalcoholic beverages.
  • To have a full knowledge of bar OS&E and drinks garnishes.
  • To have a full knowledge of the menu, preparation methods, presentations, items characteristics and prices.
  • Ensure that you know the daily occupancy rate of the hotel, the number of arrivals and departures, SAGs guests.
  • Be familiar with all the services/characteristics and sites of interest/activities in the neighborhood, current or upcoming events in Doha (festivals, cultural events) to answer precisely to guest requests.
  • Manage Micros, Open Table, Knowcross & all other systems as required.
  • Establish excellent rapport with guests in a professional manner.
  • Ensure that all associates have a complete understanding of and adhere to associate rules and regulations.
  • Exercise responsible managerial behavior at all times, and positively represent the management team and Rosewood Hotels & Resorts.
  • Understand and strictly adhere to Rules and Regulations established in the hotel's policies concerning fire, hygiene, health and safety. Ensure high standards of personal presentation and grooming.
  • Have a high level of industry trend awareness and a keen interest in the local hospitality scene.
  • Build a personal profile as the managerial face of the bar.
  • Handle all guest enquiries and complaints in a courteous and efficient manner, following through to ensure any problems are resolved satisfactorily and in a timely fashion.
  • Work towards a high level of guest recognition and build a full working knowledge of guest preferences.
  • Ensure discretion and confidentiality with SAGs customers and ensure all information is added to the reservation in-house database.
  • Ensure each associate is following the bar Order of Service and Standard Operating Procedures at all times.
  • Mentor associates as assigned to you, following all correct training procedures and standards.
  • Monitor associate development on the floor identifying training needs and any areas of concern.
  • To ensure all associate are developing within the departmental training program.
  • To ensure effective communication throughout the restaurant at all times.
  • To take responsibility for correcting poor performance and taking disciplinary action in line with T&C guidelines and regulations. Take on all other responsibilities as outlined by the Bar Manager.
  • Prepare weekly schedules with the Bar Manager according to T&C directives and workforce forecasts. Adjust schedules during the week to meet demands.
  • Organizing monthly team meeting and Daily Calling every day with Bar Manager
  • Ensure all bar closing tasks are completed before the bar team leaves the restaurant.
  • Feedback the results of the Sense of Engagement Survey and ensure that the relevant changes are implemented.
  • Monitor bar maintenance and report any issues and repairs that may need to be carried out.
  • Participate as needed in the interviewing and hiring of bar team members. 

Standard Responsibilities
  • Comply and adhere to the Rosewood company policies.
  • Take on other tasks in addition of the ones stated, in a reasonable framework.
  • Be a “brand ambassador” at all times and ensure brand integrity and clarity are always maintained.
  • Model the company’s culture, vision, mission and core values at all times.
  • Review Forbes / Rosewood Brand standards and quality standards (LQA) on a regular basis and ensure they are maintained and delivered at all times.
  • Ensure new technology and equipment is embraced, improving productivity whilst taking work out of the system.
  • Establish and maintain an inclusive environment by ensuring effective two ways communication processes are set up (individual reviews, regular departmental meetings).
  • Responsible for the recruitment, in conjunction with the Talent & Culture Department, of associates.
  • Identify training and development needs on an ongoing basis through hands-on support and frequent interaction with associates.
  • Lead by example in terms of appearance, mannerism, etiquette, behavior conduct, principles and values. Manage by walking around at appropriate times and leads by personal example in terms of guest interaction.

Confidentiality

Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and associates, unless otherwise stated. 

Health & Safety
  • Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
  • The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
  • Report any defects in the building, plant or equipment according to hotel procedure.
  • Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.
  • Attend Statutory Fire, Health & Safety training and be fully conversant with and abide by all rules concerning Fire, Health & Safety.
  • Be fully conversant with:
    • Regulations
    • Risk Assessments for your department
    • Hotel Fire & Bomb Procedures Other
    • The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
    • As the hotel’s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.

About Us

Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city’s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world’s pinnacle of private luxury living and contemporary style in Qatar.