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Front of House Manager

General Information

Country/Region
Austria
Province/City
Salzburg
Location
Rosewood Schloss Fuschl
Department
Rooms - Front Office
Job Type
Full-time Permanent

Job Description

We are seeking a passionate Food and Beverage Manager to join our team at Rosewood Schloss Fuschl. You will be the driving force behind the daily operations of our award-winning F&B venues, ensuring each guest experience reflects the highest standards of excellence, personalization, and luxury. This hands-on leadership role is responsible for overseeing restaurants, Schlossbar, See Club, In-room dining, and events operations, while fostering a culture of impeccable service and operational excellence..

Essential Duties and Responsibilities:

  • Lead and oversee all aspects of the Front Office, ensuring exceptional service delivery and seamless operations.
  • Act as the first point of contact for VIPs and special guests, managing arrivals, departures, and special requests with discretion and excellence.
  • Partner closely with Housekeeping, Concierge, F&B, and Security to deliver a unified and luxurious guest experience.
  • Manage guest feedback and recovery with poise, empathy, and proactive solutions.
  • Continuously coach, mentor, and develop team members to uphold the highest standards of service.
  • Ensure full compliance with brand standards, guest preferences, and LQA/Forbes Travel Guide expectations.
  • Maintain effective cost controls, scheduling, and payroll management in alignment with departmental budgets.
  • Support recruitment, onboarding, and performance management of front-of-house staff.

About Us

Rosewood Schloss Fuschl has opened in July 2024 and is idyllically situated on the banks of Lake Fuschl, the graceful, historic property is reminiscent of a fairytale castle and has been welcoming illustrious guests for centuries. The reimagining of this 15th century landmark cements Rosewood's status as a meticulous and caring guardian of some of the world’s most iconic heritage buildings which have been thoughtfully restored to former brilliance. In keeping with our A Sense of Place® guiding concept, we are committed to protecting the property's deep heritage while modernizing the resort experience in a celebration of both old and new. Surrounded by mountains and forests, Rosewood Schloss Fuschl is only a short distance away from picturesque Salzburg, and will feature 98 guest rooms, including 46 suites and six chalets, as well as be home to world-class restaurants and lounges, Asaya, Rosewood's integrative well-being concept, with indoor and outdoor swimming pools.