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Bell Host/Hostess

General Information

Country/Region
United States of America
Province/City
Hawaii
Location
Kona Village Resort, A Rosewood Resort
Department
Rooms - Front Office
Job Type
Full-time Permanent

Job Description

Bell Host/Hostess:

As a Bell Host/ Hostess you will act as an ambassador of our hotel for all guests by delivering a superior arrival and departure experience. Interact with guests and colleagues daily, providing courteous and efficient service creating a feeling of welcome. Exceeding customer expectations is the primary responsibility all the while operating within guidelines and procedures established by Kona Village, a Rosewood Resort.


What will you be doing:
Assist with the coordination of a guests' stay with luggage, valet and other guests' requests
  • Ensure every guest is greeted and acknowledged with the aloha spirit
  • Assist with the hotel's bike and golf club programs. Ensure that proper waivers are signed, and equipment is returned in the same condition
  • Control bell storage area; receive and issue claim tickets for baggage to be stored. Retrieve luggage when claim tickets are presented
  • Assist with group transportation and luggage movements
  • Support expediters and shuttle service when needed
  • Provide unique experiences for all our guests through warm, personal & detailed service in a luxury, upscale and fast-paced environment.
  • Ensure a positive first impression of the resort for our guests through detailed cleanliness, set-up and ambiance control.
  • Try to remember individual's names and their preferences to extend a personalized service
  • Assist other rooms division departments with their operations during peak times
  • or when required
  • Apply necessary precautions with regards to the hotel safety and hygiene standards (HACCP)
  • Be well versed in hotel fire & life safety/emergency procedures
  • Always maintain a high standard of personal appearance and hygiene
  • Perform other reasonable duties assigned by the Management of the Hotel

Your experience and skills include:
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Excellent reading, writing and oral proficiency in English language
  • Ability to speak other languages and basic understanding of local languages will be an advantage
  • Ability to work cohesively and collaboratively as part of a team
  • Detailed & service oriented with an eye for detail to be self-motivated and energetic

Salary Range: $18.00 per hour

About Us

Located on the Kona Coast of the Big Island of Hawai‘i, the iconic Kona Village Resort has opened its doors to welcome back ‘ohana (family) to the historic and culturally rich destination in 2023. Spanning 81 acres of stunning geologic landscape and richness, Kona Village, A Rosewood Resort continues to draw inspiration from the history of the site, local culture and natural elements. 

Less than 10 miles north of the Kona International Airport, Kona Village, A Rosewood Resort debuts 150 unique, standalone guest hales with locally-inspired décor and a privileged sense of seclusion. An array of distinct dining venues, including the original resort’s beloved Shipwreck Bar and Talk Story Bar, offers elevated yet relaxed experiences. The resort also offers an array of event spaces and outdoor activities, making it an exceptional destination for meetings, events and celebrations.