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House Houseperson Attendant

General Information

Country/Region
United States of America
Province/City
Hawaii
Location
Kona Village Resort, A Rosewood Resort
Department
Rooms - Heart of House
Job Type
Full-time Permanent

Job Description

OVERVIEW/BASIC FUNCTION:

Refilling storages with linen, terry, guest amenities and supplies. Removing dirty linen and garbage from rooms. Assist room attendants in completing rooms and fulfill guest requests. Maintaining storages clean and organized at all time. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Receive and store Housekeeping supplies. Take trash out to loading dock. Deliver and retrieve guest requests in a timely manner. Refill Room Attendant chemical bottles. Retrieve and store Room Attendant carts and vacuum. 
Retrieve, store, refill and clean linen carts. Retrieve and deliver Spa and Pool linen. Ensures the confidentiality and security of all guest rooms.
Must have a flexible schedule. Must have a valid Hawaii’s Driver's license.

RESPONSIBILITIES:

  • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
  • Ensure that standards are maintained at a superior level on a daily basis.
  • Refill Housekeeping storages/service buildings on a daily basis, including placing linen, terry, guest amenities and supplies.
  • Clean Housekeeping storages on a daily basis.
  • Remove dirty linen and terry from service buildings, buggy carts, pool areas, Spa and any other Hotel areas as needed.
  • Assist room attendants in completing rooms’ cleanliness, including delivery of special linen/terry, cleaning high spots, cleaning AC vents, cleaning windows.
  • Update status of jobs and requests done on Knowcross.
  • Pick up trash from pathways.
  • Clean Housekeeping hallway and light covers as needed.
  • Buff floors as needed.
  • Shampoo carpets as needed.
  • Power wash of floors, pathways and other areas as needed.
  • Pick up and deliver all items requested by guests.
  • Make up rollaway and store.
  • Make up baby cribs and store.
  • Refill chemical stations in Housekeeping storages
  • Pick up new supplies at loading dock.
  • Store new supplies in the proper storage areas.
  • Take all trash to compactor, take recycle to recycling station.
  • Must be able to perform special projects assigned by supervisors or managers.
  • Must be able to assist in other duties like help do turndown service, help lobby attendants and office cleaner.
  • Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees.
  • All other duties as required.


QUALIFICATIONS:

Experience: Minimum one year’s experience as a cleaner/houseperson for a luxury or ultra-luxury hotel or resort.

Education: High school diploma.

General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Technical Skills: Knowledge of proper cleaning techniques, requirements, and use of equipment, knowledge of proper chemical handling. Knowledge on the use of Knowcross

Language: Required to speak, read and write English, with fluency in other languages preferred.

Physical Requirements: Must be able to exert physical effort in transporting 80 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

Licenses & Certifications: Hawaii’s Driver’s License is needed.

SALARY:
  • $25.13 per hour

About Us

Located on the Kona Coast of the Big Island of Hawai‘i, the iconic Kona Village Resort will once again open its doors and welcome back ‘ohana (family) to the historic and culturally rich destination in 2023. Spanning 81 acres of stunning geologic landscape and richness, Kona Village, A Rosewood Resort will draw inspiration from the history of the site, local culture and natural elements. 

Less than 10 miles north of the Kona International Airport, Kona Village, A Rosewood Resort will debut 150 unique, standalone guest hales with locally-inspired décor and a privileged sense of seclusion. An array of distinct dining venues, including the original resort’s beloved Shipwreck Bar and Talk Story Bar, will offer elevated yet relaxed experiences. The resort will also offer an array of event spaces and outdoor activities, making it an exceptional destination for meetings, events and celebrations.