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Reservation Agent - Kona Village

General Information

Country/Region
United States of America
Province/City
Hawaii
Location
Kona Village Resort, A Rosewood Resort
Department
Sales & Marketing
Job Type
Full-time Permanent

Job Description

Salary: $26.52/hour


JOB SUMMARY

To coordinate and input reservations from all market segments received and group rooming lists.  To maximize revenue leveraging superior sales skills and techniques while utilizing appropriate rates and packages and to up-sell the hotel Restaurants & Bars, Wellness and Transportation in order to increase revenue for the hotel. Reservation Sales Agents will also be required to;
 
 ESSENTIAL DUTIES AND KEY RESPONSIBILITIES
  • Conduct their duties in a courteous, safe and efficient manner, in accordance with the resort’s policies & procedures, ensuring that a high level of service is maintained
  • Coordinate with Front Office on a daily basis with reservation / operational needs.
  • Coordinate with the Sales Department on a daily basis concerning reservation / operational needs
  • Ensure all calls are picked up as per Rosewood standards
  • Ensure all email / fax responses are handled within the time period associated with Rosewood standards.
  • Proactively up-sell reservation inquiries
  • Inputting of all Market segment contract agreement information to ensure proper production tracking and accuracy of information. 
  • Assist in maintaining Opera.
     
REQUIRED SKILLS
  • Proficiency in written and spoken English
  • Computer literate with Microsoft Office / Excel / Power Point
  • Convey a high level of understanding of the importance of attending to detail
  • Ability to problem solve / to work under pressure.  To handle challenging situations with guests diplomatically.
  • Ability to Multi Task
  • Accuracy of work (attention to detail)
  • Actively participate as a team player to ensure unit cohesion.
  • To maintain a high level of quality output regardless of the task load
  • To take initiative and act quickly to deliver projects in a professional manner.
  • Pro-active and revenue focused to ensure that all targets are met.
  • A friendly and personable character.
   
QUALIFICATIONS
High School or equivalent education preferred
 
 
EXPERIENCE
Minimum 1 year of related work experience, preferably in the hotel industry

About Us

Located on the Kona Coast of the Big Island of Hawai‘i, the iconic Kona Village Resort welcomes back ‘ohana (family) to the historic and culturally rich destination in 2023. Spanning 81 acres of stunning geologic landscape and richness, Kona Village, A Rosewood Resort draws inspiration from the history of the site, local culture and natural elements. 

Less than 10 miles north of the Kona International Airport, Kona Village, A Rosewood Resort debuts 150 unique, standalone guest hales with locally-inspired décor and a privileged sense of seclusion. An array of distinct dining venues, including the original resort’s beloved Shipwreck Bar and Talk Story Bar, offers elevated yet relaxed experiences. The resort also offers an array of event spaces and outdoor activities, making it an exceptional destination for meetings, events and celebrations.