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Rooms Compliance Supervisor - Kona Village

General Information

Country/Region
United States of America
Province/City
Hawaii
Location
Kona Village Resort, A Rosewood Resort
Department
Rooms - Front Office
Job Type
Full-time Permanent

Job Description

Salary: $28.00-$29.00/hour

Kona Village, a Rosewood resort, is looking for an exceptional Rooms Compliance Supervisor. The Rooms Compliance Supervisor will have an excellent understanding of front office and housekeeping operations with an interest in ensuring that financial policies and procedures are met and followed. This position will work with various key departments to ensure that key administrative functions in the rooms division are being met and appropriately followed. 

Essential Duties and Responsibilities:
  • Reviewing and closing out folios to city ledger accounts where applicable. 
  • Reviewing the routing information of guest reservations and communicating with front office, reservations, and sales if any updates are needed. 
  • Reviews and assists the front office in appropriately charging virtual credit cards where applicable. 
  • Reviews Guest Ledger on a Daily basis and works closely with the front office and finance to close the ledger. 
  • Tracks thorough completion of night audit packets, including but not limited to, ensuring that appropriate credit card authorizations are satisfied and that adjustments are received and done correctly. 
  • Assists with other administrative paperwork at the front offices such as payroll adjustment forms or overtime forms. 
  • Assist with housekeeping inventories where needed
  • Assist with establishing and reviewing PAR stock levels in housekeeping
  • Assists with entering in Purchasing Orders for Front Office or Housekeeping as requested. 
  • Assists with Month-end routines and preparation of financial statements.
  • Additional tasks as required

General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Technical Skills:
  • Ability to input and access information into the Opera System.
  • Familiarity with Microsoft Office and Excel. 
  • Ability to maintain concentration and think clearly.
  • Ability to prioritize, organize and follow-up.
  • Ability to promote positive relations with vendors and associates alike. 
  • Ability to provide clear and pleasant telephone communication. 
  • Ability to maintain confidentiality of pertinent hotel data. 
  • Ability to perform job functions with minimal supervision. 
  • Ability to remain stationary at assigned post for extended periods of time.
  • Ability to focus on details and resolve numerical problems.
  • Ability to work cohesively with other departments and co-workers as part of a team.
Language: Required to speak, read and write English, with fluency in other languages preferred.

Physical Requirements: 
  •  Must be able to exert physical effort in transporting 50 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
  • While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.
Qualifications:
  • High school diploma or college degree is preferred.
Experience:
  • Minimum of two years’ experience in hotel environments. 
  • Experience with Opera is a plus. 

About Us

Located on the Kona Coast of the Big Island of Hawai‘i, the iconic Kona Village Resort welcomes back ‘ohana (family) to the historic and culturally rich destination in 2023. Spanning 81 acres of stunning geologic landscape and richness, Kona Village, A Rosewood Resort draws inspiration from the history of the site, local culture and natural elements. 

Less than 10 miles north of the Kona International Airport, Kona Village, A Rosewood Resort debuts 150 unique, standalone guest hales with locally-inspired décor and a privileged sense of seclusion. An array of distinct dining venues, including the original resort’s beloved Shipwreck Bar and Talk Story Bar, offers elevated yet relaxed experiences. The resort also offers an array of event spaces and outdoor activities, making it an exceptional destination for meetings, events and celebrations.