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Assistant Guest Relations Manager

General Information

Country/Region
Hong Kong SAR
Province/City
Hong Kong SAR
Location
Rosewood Hong Kong
Department
Rooms - Front Office
Job Type
Full-time Permanent

Job Description

Rosewood Hong Kong celebrates a culture in which Rosewood Associates are inspired to look at life a little differently, through a lens of limitless possibilities. We aim to create an innovative culture of intimate and casual, yet refined, hospitality, empowering Rosewood Associates to create indelible memories for themselves, for one other and for our guests.

The vertical estate on the majestic harbour, Rosewood Hong Kong is seeking intuitive, engaging and impassioned Associates to embark on a Rosewood Journey with us.


Essential duties and responsibilities

  • To manage and coordinate in all aspects of the Guest Relations tasks including Personal Assistant role for Special Attention Guests according to hotel standards
  • Implement and maintain the highest level of service in line with the management philosophy which serves as a guide to respective staff
  • Ascertain arrival/departure information for all Special Attention and VIP guests. Review transportation needs and communicate with VIP guests directly
  • Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel

Requirements

  • Minimum 4 years in hotel guest relations experience with supervisory experience in a luxury or ultra-luxury environment
  • Proficiency in English, Putonghua and Cantonese is advantage
  • Familiarity with local area and general concierge services; ability to enforce hotel's standards, policies and procedures with all staff
  • High standards of professional manner with exceptional communication, presentation, interpersonal and problem-solving skills

About Us

A culmination of the group’s differentiated approach to luxury hospitality, Rosewood Hong Kong is the newest global icon for Rosewood Hotels & Resorts®. At the epicentre of the Victoria Dockside arts and cultural district, Rosewood Hong Kong features 322 rooms and 91 suites in Rosewood’s high-residential style, including 18 specialty suites and 186 Rosewood Residences, designed to accommodate longer stays. A new centre of gravity on the Tsim Sha Tsui waterfront, Rosewood Hong Kong’s numerous bars and restaurants will create a vibrant gastronomic hub, showcasing unique concepts which convey Rosewood’s signature, innovative approach to intimate, casual and lively dining. The first urban outpost of Asaya will feature integrative wellness, fitness and spa facilities, debuting a unique gastronomic concept that emphasises wellbeing at its core.