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Butler Supervisor

General Information

Country/Region
Hong Kong SAR
Province/City
Hong Kong SAR
Location
Rosewood Hong Kong
Department
Rooms - Front Office
Job Type
Full-time Permanent

Job Description

A new centre of gravity on the Tsim Sha Tsui waterfront, Rosewood Hong Kong celebrates a culture in which Rosewood Associates are inspired to look at life a little differently, through a lens of limitless possibilities. We aim to create an innovative culture of intimate and casual, yet refined, hospitality, empowering Rosewood Associates to create indelible memories for themselves, for one other and for our guests.

The vertical estate on the majestic harbour, Rosewood Hong Kong is seeking intuitive, engaging and impassioned Associates to embark on a Rosewood Journey with us.


ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Perform job functions with attention to detail, speed, accuracy, prioritize, organize, and follow up
  • Understand a guest’s service needs and ensure that the guest is informed by the butler about action taken to satisfy requests or issues
  • Work cohesively with co-workers as part of a team and maintain confidentiality of guest information and pertinent hotel data
  • With the help of the Director of Butler Services, train the butlers and coordinators, and conduct ongoing training with existing associates
  • Promote positive guest relations at all times and build rapport with internal and external guests to enhance the recognition program
  • Monitor closely all expenses and inventories, keeping a record of each item in the Butler department

 

REQUIREMENTS

  • Minimum 5 years of relevant experience in a sizeable luxury hotel, with at least 2 years in similar capacity
  • Proficiency in English, Putonghua and Cantonese is essential
  • Proven managerial abilities in people management and decision making
  • High standards of professional manner with exceptional communication, presentation, interpersonal and problem solving skills

 

Is a “brand ambassador" at all times and ensures brand integrity and clarity and company’s culture is always maintained.

Rosewood Hong Kong is an Equal Opportunities Employer. All applications and enquiries will be handled in the strictest confidence and personal data collected will be used for recruitment purposes only. Successful applicants will be contacted within six weeks and applicant contact details will be held for 12 months, from the date of application.

About Us

A culmination of the group’s differentiated approach to luxury hospitality, Rosewood Hong Kong is the newest global icon for Rosewood Hotels & Resorts®. At the epicentre of the Victoria Dockside arts and cultural district, Rosewood Hong Kong features 322 rooms and 91 suites in Rosewood’s high-residential style, including 18 specialty suites and 186 Rosewood Residences, designed to accommodate longer stays. A new centre of gravity on the Tsim Sha Tsui waterfront, Rosewood Hong Kong’s numerous bars and restaurants will create a vibrant gastronomic hub, showcasing unique concepts which convey Rosewood’s signature, innovative approach to intimate, casual and lively dining. The first urban outpost of Asaya will feature integrative wellness, fitness and spa facilities, debuting a unique gastronomic concept that emphasises wellbeing at its core.