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Concierge

General Information

Country/Region
Hong Kong SAR
Province/City
Hong Kong SAR
Location
Rosewood Hong Kong
Department
Rooms - Front Office
Job Type
Full-time Permanent

Job Description

Essential duties and responsibilities

  • Assist guests with all inquiries in connection with hotel services and facilities, tours, transportation and restaurant recommendations
  • Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage
  • Take care of the Concierge Desk and provide personalized service to all guests

Requirements

  • Higher Diploma in Hospitality or Tourism management is an advantage
  • Minimum 1-2 years relevant experience in a sizeable luxury hotel
  • Proficiency in English, Putonghua and Cantonese
  • High standards of professional manner with exceptional communication, presentation, interpersonal and problem-solving skills

About Us

A culmination of the group’s differentiated approach to luxury hospitality, Rosewood Hong Kong is the newest global icon for Rosewood Hotels & Resorts®. At the epicentre of the Victoria Dockside arts and cultural district, Rosewood Hong Kong features 322 rooms and 91 suites in Rosewood’s high-residential style, including 18 specialty suites and 186 Rosewood Residences, designed to accommodate longer stays. A new centre of gravity on the Tsim Sha Tsui waterfront, Rosewood Hong Kong’s numerous bars and restaurants will create a vibrant gastronomic hub, showcasing unique concepts which convey Rosewood’s signature, innovative approach to intimate, casual and lively dining. The first urban outpost of Asaya will feature integrative wellness, fitness and spa facilities, debuting a unique gastronomic concept that emphasises wellbeing at its core.