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Digital Product Manager

General Information

Country/Region
Hong Kong SAR
Province/City
Hong Kong SAR
Location
Rosewood Hotel Group, Hong Kong
Department
Sales & Marketing
Job Type
Full-time Permanent

Job Description

The Impact of this role

The Digital Product team is responsible for delivering best-in-class digital experiences for our customers and business on Brand.com and support the company’s digital strategy.  
 
The primary objective of this role is to deliver key digital projects on our owned digital platforms. You are responsible for management and delivery of high visibility and high priority digital initiatives (currently focused on website projects), to ensure on time and high-quality delivery of Rosewood Groups’ customer facing digital experiences.

Key Responsibilities 
  • Manage cross-functional projects end to end to turn product vision from requirement into reality. Partner with internal functional stakeholders on product concept and content needs and manage development/UAT with external vendors to implement product features.
  • Manage product roadmap and backlog – Define/refine digital product plan based on business priorities and performance insights. Manage sequencing and prioritization of work to ensure platforms deliver maximum impact.
  • Collaborate with business stakeholders to understand and prioritize their requirements, ensure that the platform/applications deliver maximum impact
  • Plan, coordinate, and oversee the delivery of digital projects, including supporting project scope definition, setting timelines, and leading agile development teams to launch web releases
  • Partner with IT team to manage large scale feature / tool roll-out and act as liaison between cross functional stakeholders on business and customer needs
  • Collaborate with agencies and third-party vendor partners to assemble appropriate project teams for new and existing projects.
  • Identify and mitigate risks that could impact platform delivery timelines or quality. Proactively address issues and challenges that arise during the development process.
  • Plan and manage digital readiness activities including training, new digital operations processes, and communication.
While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

Critical Skills and Qualifications
  • 6+ years’ experience in delivering complex digital projects and/or feature launches for websites/apps, in either a consulting capacity or direct product management / delivery experience.
  • Strong communication skills - able to partner with multiple functional and property stakeholders. Ability to understand and convert business priorities into requirements documentation
  • Clear understanding & experience of how a web digital product is built and web platform architecture. Ability to assess delivery risks and understand high level effort for stories/tasks
  • Experience in App or Wechat Mini Programs product development/launches are a plus
  • Experience in hospitality or luxury brands
  • Experience with Adobe Experience Manager content management system
  • Experience in building or supporting business cases and ROI estimations 
  • High collaborative acumen and high motivated to self-learn and challenge status quo
  • Possess an agile startup mindset and able to problem solve and adapt quickly to changing circumstances
  • Fluency in English and Mandarin 

About Us

Rosewood Hotel Group, a privately owned company, is one of the world’s leading global lifestyle and hospitality management groups. It encompasses four brands: ultra-luxury Rosewood Hotels & Resorts®; upper-upscale New World Hotels & Resorts; Asaya, an integrated well-being concept; and Carlyle & Co., a modern and progressive private members clubs. Its combined hotel portfolio consists of more than 42 properties in 20 countries with nearly 30 new properties currently under development. The group’s foundation is its commitment to “Relationship Hospitality” – a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which its hotels operate. By doing so, Rosewood Hotel Group strives to become the industry leader in delivering the true meaning of hospitality.