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Associate Butler (Korean Speaking)

General Information

Country/Region
Hong Kong SAR
Province/City
Hong Kong SAR
Hiring Entity
Rosewood Hong Kong
Department
Rooms - Front Office
Job Type
Full-time Permanent

Job Description

Rosewood Hong Kong celebrates a culture in which Rosewood Associates are inspired to look at life a little differently, through a lens of limitless possibilities. We aim to create an innovative culture of intimate and casual, yet refined, hospitality, empowering Rosewood Associates to create indelible memories for themselves, for one other and for our guests.

The vertical estate on the majestic harbour, Rosewood Hong Kong is seeking intuitive, engaging and impassioned Associates to embark on a Rosewood Journey with us. 

Essential duties and responsibilities
  • Provide our guests with unparalleled hospitality, from an effortless arrival and departure experience in a gracious and polite manner
  • Coordinate with all concerned departments to fulfill guest needs and requests
  • Host and welcome all guests in a natural and spontaneous manner to make our guests feel welcome whilst they spend their time with us
  • Update the guest preference, feedback and comments on to the guest profile section
  • Fully conversant with all services and facilities offered by the hotel, create renowned memorable experiences for our guests

Requirements
  • Minimum 1 year relevant working experience in a sizeable luxury hotel in similar capacity or in Guest Relations service
  • Experience with the Opera system is an advantage
  • Commit and passionate in delivering personalized guest service, anticipatory with a keen eye for detail
  • High standards of professional manner with exceptional communication and presentation skills
  • Ability to build rapport quickly and maintain guest relationships
  • Excellent command of spoken Korean and English are a must. Cantonese and Mandarin are highly preferred. Any additional languages will be valuable

About Us

A culmination of the group’s differentiated approach to luxury hospitality, Rosewood Hong Kong is the newest global icon for Rosewood Hotels & Resorts®. At the epicentre of the Victoria Dockside arts and cultural district, Rosewood Hong Kong features 322 rooms and 91 suites in Rosewood’s high-residential style, including 18 specialty suites and 186 Rosewood Residences, designed to accommodate longer stays. A new centre of gravity on the Tsim Sha Tsui waterfront, Rosewood Hong Kong’s numerous bars and restaurants will create a vibrant gastronomic hub, showcasing unique concepts which convey Rosewood’s signature, innovative approach to intimate, casual and lively dining. The first urban outpost of Asaya will feature integrative wellness, fitness and spa facilities, debuting a unique gastronomic concept that emphasises wellbeing at its core.