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Information Technology Manager

General Information

Country/Region
United States of America
Province/City
Montecito, CA
Location
Rosewood Miramar Beach
Department
Information Technology
Job Type
Full-time Permanent

Job Description

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

Rosewood Miramar Beach, a Rosewood Hotel, is looking for a Information Technology (IT) Manager. This role is responsible to organize the IT sector of the operation to the highest professional standards and in accordance to the established procedures as issued by the management, the group IT Director and the hard and software manufacturers. Executors assigned tasks independently and with the necessary confidentiality demanded for this position. Administers the entire system and follows up hard and software problems. Instruct users on new applications. Introduce newcomers on the system and signs them in if their position so requires. Assign changes or deletes access codes and ensures their confidentiality. Assist the guests in solving the internet related issues.

Responsibilities:
  • Comply with all pertinent policies and procedures.
  • Exhibits managerial abilities and team leading skillsets.
  • Works towards implementing the corporate manuals and follows the corporate manuals in all times.
  • Be aligned in all actions with the corporate vision, mission and values.
  • Assists the Managing Director and Director of IT in all IT matters.
  • Plans and set targets for IT matters..
  • Establishes clear IT procedures for each user group.
  • Coordinates technical guidance to users.
  • Assists in the development of IT modifications and updates including the implementation thereof.
  • Searches for areas of improvement in the existing system with new adjusted software and hardware.
  • Works with lead users to regularly evaluate business systems.
  • Ensure consistent documentation of all software development and technical projects.
  • Prepares and/or helps in the preparation of users’ operational manuals including check lists and procedures to be followed by the users.
  • Controls, reviews and evaluates continuously the existing configuration.
  • Monitors and controls the relation between the property and the computer companies with regards to maintenance contracts and purchase of supplies.
  • Follows courses to constantly update his know-how for the systems in use in the property.
  • Reviews requests for new applications.
  • Coordinates installation of new hardware, peripherals and software.
  • Keeps his work environment clean and proper at any time.
  • Carries out duties that may from time to time be assigned to him by the Director of IT and the Managing Director.
  • Always on Call and reachable for any requirement of the department.
Qualifications:

Experience: Minimum 5 years’ experience as Assistant IT Manager or IT Manager at a 5-star hotel.

Education: High school diploma; professional certification preferred.

General Skills: Positive attitude, hard worker, team player, flexible, every day learner

Technical Skills:
  • Sun system
  • Micros
  • Opera
  • Networking
  • VoIP

Language: Required to speak, read and write English, with fluency, other languages preferred.

Physical Requirements: Must be able to exert physical effort in transporting 30 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

Licenses & Certifications: MCSA, CCNA, A+, PCI-DSS.

The salary range for this position is $72,000 to $74,000. This is the pay range for this position that the Hotel reasonably expects to pay. This position also may be eligible for bonuses. Decisions regarding individual salaries will be based on a number of factors, such as experience, type of hotel experience, location, and education.  

About Us

Situated on one of the most beautiful and exclusive beaches in Southern California, Rosewood Miramar Beach is in Santa Barbara’s picturesque Montecito community and one of only 15 properties in the world to hold the coveted Forbes Five-Star title. The 16-acre residential-style estate is designed with style, grace, and glamour, featuring 153 ultra-luxury guest rooms and suites, including beachfront accommodations, a collection of signature suites, and multi-bedroom bungalows. Amenities include Forbes Five-Star Sense, A Rosewood Spa, a state-of-the-art fitness studio, two cabana-lined pools, and bespoke beach service on the sandy shores of Miramar Beach. Home to six unique dining venues, Rosewood Miramar Beach is a popular culinary destination for locals and visitors alike, with its oceanfront MICHELIN one-star and MICHELIN green star restaurant, traditional Japanese Edomae sushi experience, al fresco beach bar, sophisticated cocktail lounge, casual all-day dining as well as poolside dining, and delightful poolside ice cream shop serving classic American fare. Expansive indoor and outdoor event space, totaling approximately 28,000 square feet, includes the Chandelier Ballroom, with over 6,500 square feet, and the Great Lawn, which offers infinite ocean views. Attentive Estate-Style™ service makes Rosewood Miramar Beach the perfect destination for celebrating life’s moments in highly personalized settings. Rosewood Miramar Beach is owned by Caruso and managed by Rosewood Hotels and Resorts.