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IT Support Analyst

General Information

Country/Region
United Kingdom
Province/City
London
Location
Rosewood London
Department
Information Technology
Job Type
Full-time Permanent

Job Description

Role

We are currently looking for an IT Support Analyst to join our team of associates at Rosewood London. The IT Support Analyst is appointed to provide exceptional technical support and manage the day-to-day IT operations within the hotel, including during weekends.


Key expectations of this role are
  • Being the first line of support for hotel guests and associates with their IT requirements and solve any issues.
  • Ensuring the hotel associates are informed and trained on all newly implemented systems, changes to policies and procedures are communicated and adhered to by all associates. 
  • Taking a proactive approach in anticipating IT needs of guests and associates to prevent issues and enhance the user experience.
  • Ensuring the availability of all items of stationery and consumables required for computer equipment in the hotel.
  • Overseeing the Helpdesk operations, ensuring timely responses and resolutions to IT service requests in line with SLA standards.
  • Assisting in the preparation of any ad-hoc analysis, reports or services as requested by Corporate Office or the Senior Hotel Management.
  • Supporting the Area IT Manager, as and when required, to ensure the Hotel is technologically advanced and efficient with all matters relating to hospitality information technology. 

Profile
  • Strong problem-solving skills with the ability to prioritize and multitask.
  • Having a passion for IT Support and taking ownership of the guest experience.
  • Excellent communication and interpersonal skills.
  • Good understanding of networking fundamentals (e.g., Wi-Fi, LAN, VPN).
  • Knowledge of Windows, macOS, and common office applications (e.g., Microsoft 365).
  • Previous experience in IT support or a related field is preferred.
  • The ability to work in a team, build relationships.

All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.


Benefits
  • 28 days paid holidays per annum including Bank Holidays
  • Company pension scheme and life assurance
  • 12 complimentary room nights and F&B discount worldwide
  • Career development opportunities
  • Free meals on duty
  • Season ticket loan

About Us

Rosewood London is housed in an Edwardian Belle Époque building that offers some of London's finest accommodations and service with the feel of a stylish London residence. Conveying the feel of a stylish London residence, Rosewood London has 263 guestrooms and 45 suites, among which the unique Grand Manor House Wing, an exclusive suite with its own postcode and accessed by a private elevator. The hotel also houses Holborn Dining Room with an outdoor terrace, Mirror Room Restaurant as well as the hotel’s warmly welcoming destination bar, Scarfes Bar. It forms part of the ultra-luxury collection Rosewood Hotels and Resorts® which comprises of over 38 properties and over 21 future hotel openings.

 
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.