Skip to content

Main menu. Press enter or space keys to expands and escape key to collapse

In Room Dining - Order Taker

General Information

Country/Region
Qatar
Province/City
Doha
Location
Rosewood Doha
Department
Food & Beverage - Services
Job Type
Full-time Permanent

Job Description

Job Summary
To act as the first point of call for the In-Room Dining department in dealing with guest and inter-departmental requests. Responsible for the daily administrative tasks that allow the seamless flow of operations within the department. To demonstrate the highest level of hospitality and professionalism and act as an ambassador for the hotel. To deliver an exceptional level of attention to detail and a passion for delivering outstanding customer service. To be engaging and understand the importance of delivering first-class service. 

Essential Duties and Responsibilities:

Guest satisfaction
• Ensures to deliver the brand promise and provide exceptional guest service at all times.
• Exercise responsible behaviour at all times and positively represent the restaurant team and Rosewood Hotels & Resorts
• Ensures that all guest and internal customer complaints are resolved in a quick and efficient manner.
• Maintains positive guest and colleague interactions with good working relationships.

Operations
• Ensure clear and concise communication relevant parties in the interest of quality service towards the guest and colleagues
• Be supportive and flexible with all associates to ensure full guest satisfaction and the overall success of the department and hotel
• To attend the daily operations meetings in absence of the manager on duty and relay important guest and hotel information to the team
• Represents the department with confidence and integrity, providing necessary support to any associates that require assistance in delivering quality service to our guests
• Understands the basics of culinary and beverage service skills to better deliver an all-round In-Room Dining experience to our guests
• To be fully conversant with the guest rooms menu and all up to date outlet menus and promotions within the hotel to ensure guest expectations are met and exceeded wherever the opportunity arise
• Is competent in applying upselling and suggestive selling skills unobtrusively and whenever appropriate in order to help meet departmental revenue targets and to deliver the finest experience to our guests
• Demonstrates excellent telephone etiquette and handling skills to ensure timely delivery and completion of guest centered tasks and requests 
• Is informed of Leading Quality Assurance and fully aware of global and brand standards for the department and endeavours to consistently meet these on a daily basis
• Ensures all operational equipment is in its best condition at all times, guaranteeing the quality of our product at all times
• Communicates special guest requirements and dietary needs of our guests to the team and kitchens in order to safeguard the health of our guests
• Takes ownership of all guest complaints and inquiries in a courteous and efficient manner and insures problems are resolved satisfactorily with the interest of the guest and business in mind 
• Strives to establish lasting relationships with our guests, taking note of preferences, dietary requirements and special occasions, and taking every possible opportunity to exceed expectations during their stay
• Keeps a detailed record of regular guests’ preferences and is able to communicate at a moment’s notice to relevant parties in the interest of providing exceptional service to our guests and assisting all associates in doing the same

About Us

Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city’s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world’s pinnacle of private luxury living and contemporary style in Qatar.