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RWVMM - Concierge

General Information

Country/Region
Spain
Province/City
Madrid
Location
Rosewood Villa Magna
Department
Rooms - Front Office
Job Type
Full-time Permanent

Job Description

Rosewood Villa Magna is looking for a Concierge. The Concierge provides information and efficiently coordinates all guest requests for special arrangements or services. 


Responsibilities:
  • Greet guests/residents warmly and provide a welcoming atmosphere.
  • Respond to guest inquiries, requests, and complaints promptly and professionally.
  • Assist with reservations for dining, entertainment, transportation, and special events.
  • Provide information about local attractions, services, and activities.
  • Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs.
  • Manage and organize deliveries, mail, and messages.
  • Monitor security of the premises and report any concerns.
  • Maintain accurate records of guest interactions and services provided.
  • Ensure the lobby and front desk area remain clean and presentable.
  • Attends to immediate needs of VIPs upon arrival and follows through attention throughout the stay.

Qualifications:
  • Minimum two years’ experience in a similar capacity for a luxury or ultra-luxury hotel.
  • Knowledge of local restaurants, museums, and attractions.
  • Exceptional communication skills.
  • High level of English and Spanish (written and spoken).

About Us

Rosewood Villa Magna the hotel with a sense of Spanish Villa, features 154 thoughtfully appointed guestrooms and suites, distinctive dining experiences, a Sense Spa, and surrounded by unique greenery spaces, as well as secluded terraces and gardens providing a rich residential feeling.  Long esteemed for hosting discerning travellers, this distinctive hotel has been thoughtfully refurbished to an elevated level of luxury, contemporary style, and modern amenities. Reopening as Rosewood Villa Magna in 2021, the hotel is an inspired base for international travellers in an incomparable location within the very heart of Madrid.