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Front Office Manager

General Information

Country/Region
New Zealand
Province/City
Northland
Location
Rosewood Kauri Cliffs
Department
Rooms - Front Office
Job Type
Full-time Permanent

Job Description

About the role: 
We are seeking an experienced and dynamic hospitality professional to focus on achieving the ultimate Guest Experience. This is a truly exciting opportunity for an experienced Front Office Manager to join our award winning team. 

We are looking for a candidate with excellent communication skills, strong computer abilities, a high level of attention to detail and the ability to multi task. This role requires experience and skill in managing guest and colleague relationships, as well as the ability to drive a team to achieve consistently highest standards. 

Reporting to Lodge Management, the Front Office Manager is responsible for: 
  • Overseeing, recruiting, mentoring and training the reception team;
  • providing daily operations reports;
  • meeting with and assisting guests, ensuring a unique and memorable experience;
  • liaising with the accounts team regarding invoices and payments;
  • and ensuring all departments are kept up to date on reservations and guest requirements. 
 About you: 
The successful candidate must be passionate, well presented, possess strong communication skills (verbal and written) and most importantly, will go above and beyond the call of duty to deliver a true luxury experience for our guests. 

  • Industry appropriate tertiary qualifications and minimum of three years’ experience in a senior Reception role within a five-star hotel or lodge environment is required. 
  • A superior working knowledge of a Property Management system (OPERA will be a distinct advantage) as well as above average computer skills are essential. As is a winning smile and the ability to surprise and delight our guests!
  • This is a unique role and one that differs greatly from a typical hotel or resort FOM role. High energy levels, attention to detail and exceptional communication skills are critical to your success. 
 
What we offer: 
At Rosewood Kauri Cliffs we believe in fostering a culture of learning and development, providing you with the resources to thrive in your career. 

We offer staff lunches and access to our Staff Perks Programme with a wide range of discounts and deals with our suppliers and partners.  In addition, we endeavour whenever possible to provide staff with 2 days in a row off each week. 

Due to our beautiful remote location, you will need to have your own reliable transport, and a valid working visa or work rights to apply. 

If you wish to apply for this role and have the attributes above, we'd love to hear from you. 

About Us

Welcome to The Lodge at Kauri Cliffs, a luxury lodge in the Bay of Islands where you can discover the beauty of panoramic views. The Lodge at Kauri Cliffs rests on an unspoilt coastline where high cliffs nestle into three pristine private beaches.

Activities abound with the David Harman-designed golf course, immersive local heritage tours, bountiful fishing, and bush walks, mountain biking, quad biking and our Spa sanctuary hidden within native forest.