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Guest Services Assistant

General Information

Country/Region
New Zealand
Province/City
Northland
Location
Rosewood Kauri Cliffs
Department
Rooms - Front Office
Job Type
Fixed Term Contract

Job Description

Discover your Calling with us this Summer and take your career to new levels, at Rosewood Kauri Cliffs. 

At Rosewood Kauri Cliffs we believe in fostering a culture of learning and development, providing you with the resources to thrive in your career. You may be looking for a working holiday adventure in New Zealand for 6 months or maybe developing your hospitality career with us.  

We have accommodation options available and can also accommodate couples or small groups if everyone has hospitality experience. Our seasonal teams are fun and made up of a diverse mix of people of all ages and nationalities. 

We have two Guest Services Attendant positions available – one starting in September, and one starting December 2025. Both positions will continue through the summer season until April 2026. 


What you will do: 
Our Guest Service team’s main objective is to ensure guest satisfaction at all times. This is the perfect position for someone who likes to roll up their sleeves and get involved! This role involves a variety of task around the hotel, including – 
  • Assisting guest with luggage 
  • Driving and cleaning cars; and 
  • Generally helping out wherever needed. 

What you will bring: 
As well as your passion for service delivery and for luxury hospitality, you will have - 
  • Previous experience in a customer service position 
  • The ability to multi-task, prioritize and organize 
  • A high level of attention to detail and exceptional organisational skills 
  • Excellent communication skills 
  • A full driver's licence  
  • a good level of physical fitness. 

What we offer: 
We offer competitive wages, delicious associate lunches and access to our Associate Perks Programme with a wide range of discounts and deals with our suppliers and partners.  In addition, we endeavour whenever possible to provide you with 2 days in a row off each week.  

Due our private and remote location, you will need to have your own reliable transport. You will also need a valid working holiday visa or New Zealand work rights to apply. 


Core to the success of the individual in this role is that their personal values are aligned with those of Rosewood Hotels: Ownership, Passionate, Transparent, Innovative and Collaborative.  

If you wish to apply for this role and have the attributes above, we'd love to hear from you. 

Applications for all Seasonal positions close 31 May 2025. 

About Us

Welcome to Rosewood Kauri Cliffs, a luxury lodge in the Bay of Islands where you can discover the beauty of panoramic views across the untouched coastline and deep blue ocean.

Sophisticated and elegant, Rosewood Kauri Cliffs glows in morning light as the sun rises to reveal panoramic views across the Pacific. Resting on an unspoilt coastline where high cliffs nestle into three pristine private beaches, Kauri Cliffs is experiential travel at its best.

Named the number one resort in Australia and New Zealand by Travel + Leisure, Kauri Cliffs is a leisure travellers dream. Activities abound with the David Harman-designed golf course, immersive local heritage tours, bountiful fishing, and bush walks, mountain biking, quad biking and spa sanctuary hidden within native forest.