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Director of Communications

General Information

Country/Region
United States of America
Province/City
Menlo Park, CA
Location
Rosewood Sand Hill
Department
Sales & Marketing
Job Type
Full-time Permanent

Job Description

KEY RESPONSIBILITIES
Job Summary

The role of Director of Communication is to oversee the positive public image of Rosewood Sand Hill by managing all areas of external and internal communication plans including public relations and social media.

Maximize exposure in the local, regional national market by promoting and securing media coverage through the practice of establishing, maintaining, and further strengthening media relationships. Coordinate community involvement opportunities to ensure maximum exposure. Work closely with marketing team for consistent messaging and strategic media relations and social media messaging.

Maintain an excellent hotel and professional reputation in the eyes of the media, the public, the owners, the guests, and the hotel staff.


Essential Duties and Responsibilities – (Key Activities)
  • Creates positive profile awareness through the media representatives on all aspects of Rosewood Sand Hill revenue streams to ensure that we meet our Marketing Communication and PR objectives as laid out in the annual S&M plan.
  • In-conjunction with the Director of Sales & Marketing – develop a marketing plan for Rosewood Sand Hill that underpins the annual budget goals of the hotel.
  • Identify recommend and act upon any potential marketing opportunities that create a positive market profile or potential revenue stream for Rosewood Sand Hill.
  • To develop a strategic marketing communication plan using the Rosewood Hotels and Resorts marketing guidelines. To ensure that the hotel is professionally positioned in all the key market segments across all aspects of the hotel including the rooms, conference, food and beverage, and spa.
  • To ensure that all marketing resources and deployed to create an adequate return on investment and that all projects support each other as part of an integrated plan.
  • To optimize the relationship with key marketing partners (PR agency, printing company, social media partners) to ensure that they are provided with a strong brief from the client and that our investment generates appropriate levels of return which is measured carefully.
  • To present a transparent view of the communication approach to ensure that key division heads and managers are fully aware and conversant with the planning direction and priorities of the pre-opening and live marketing communication activities.
  • Liaise with Rosewood P.R. and Rosewood P.R. agencies and carries out Public Relations activities as requested by Rosewood Hotels & Resorts.
  • To embrace innovation and recognize that our internal team will be a major source of new ideas that we will encourage and nurture.
  • To engage in administrational task to support the direction of the Marketing department.
  • To police internal content of the hotel website and to work closely with Director of Sales & Marketing and Rosewood Corporate team to ensure that the hotel website is fully optimized, and the content is fresh with regular update that reflect the activities planned and taking place at Rosewood Sand Hill.
  • Work in conjunction with the Food & Beverage Department to develop an annual F&B action plan with supporting communication, collateral, and PR actions to gain the maximum exposure for these initiatives.
  • Work in conjunction with the Spa to develop an annual Spa action plan with supporting communication, collateral, and PR actions to gain the maximum exposure for these initiatives.
  • Coordinate with all marketing partners to ensure timely and accurate delivery of all marketing initiatives and collateral for all divisions with direction of the DOSM.
  • Coordinates marketing activations in conjunction DOSM to include strategy, planning and execution of said activations and experiences. Work in conjunction with DOSM to develop an annual experience plan with supporting communication, collateral, and PR actions to gain maximum exposure for these initiatives.
  • Oversee the planning and execution of all Rosewood Photo-shoots, to ensure that Rosewood Sand Hill has a constantly evolving and updated range of press, brochure friendly photography, in keeping with the photography guidelines defined by Rosewood Hotels and Resorts.
  • Oversee the digital marketing manager’s efforts for Rosewood Sand Hill including responsible for developing a content calendar, post copy and imagery to include website.
  • Coordinates and follows up with all operating departments on marketing initiatives to ensure their timely delivery as designated by the DOSM.
  • Establishes and maintains excellent relations with the relevant media and foster close relationships to help secure editorial coverage for Rosewood Sand Hill.
  • Establishes relationships and engages with partners in the local community for continued exposure.
  • Creates positive press releases briefs and circulates them to relevant PR agencies or media directly after approval of the brief from DOSM.
  • Administrate the Sales and Marketing action plan and finalize the requested monthly updates with measurable outcomes.
  • Maintains a current and accurate electronic photo library within the hotel marketing department and with Rosewood Marketing including updates for the hotel website.
  • Attends relevant functions, events, or receptions with a view to positively promoting our properties’ events or products.
  • Completes hotel sites and tours in a professional and courteous manner as instructed by the DOSM.
  • Prepares monthly and ad-hoc reports on the effectiveness of all marketing communication disciplines.
  • Ensure that all projects, expenses etc are in accordance with the budget, which shall be submitted to and approved in advance of the commitment by the Director of Marketing.
  • Assists in procurement of sponsors for events and activities.
  • Carries out other additional duties from time to time as delegated by the DOSM.
  • Assist Managing Director with speeches, internal and external communications, and media interviews.
  • Is always a “Brand Ambassador” and ensures brand integrity and clarity are always maintained.
  • Models the Company’s culture, vision, mission, and core values always.
  • Ensure that standards are maintained at a superior level daily.
  • All other duties as required.

Others
  • While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

Required Skills
  • Strong project management skills with the ability to meet deadlines.
  • Knowledge in public relations writing projects, such as press releases, biographies, fact sheets, etc.
  • Knowledge in social media community management and optimization
  • Exceptional interpersonal skills - able to represent the property in the community.
  • Ability to prioritize and organize work assignments.
  • Ability to analyze, interpret and extract trends from data.
  • Demonstrated understanding of the market.
  • People oriented, ability to build relationships across all stakeholder groups.

Experience
  • 5+ years Public Relations experience
  • Hospitality industry experience helpful
  • Significant communications experience that includes a blend of strategy and media relations
  • Education: BS/ BA degree or equivalent in Business; Marketing and Public Relations
  • General Skills: Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
  • Technical Skills: A strong track record of positioning an organization to achieve tangible outcomes in a competitive communications environment. Ability to coach and support senior leaders as spokespersons.
  • Language: Required to speak, read, and write English, with fluency in other languages preferred.

Rosewood Sand Hill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Pay
The salary range for this position is $95,000 to $120,000 annually. This is the pay range for this position that the Hotel reasonably expects to pay. This position is eligible for bonus.
Decisions regarding individual salaries will be based on a number of factors, such as experience, type of hotel luxury experience, location, and education.

About Us

About the Company
Rosewood Hotel Group, a privately owned company, is one of the world’s leading global lifestyle and hospitality management groups. It encompasses four brands: ultra-luxury Rosewood Hotels & Resorts®; upper-upscale New World Hotels & Resorts; Asaya, an integrated well-being concept; and Carlyle & Co., a modern and progressive private members clubs. Its combined hotel portfolio consists of more than 42 properties in 20 countries with nearly 30 new properties currently under development. The group’s foundation is its commitment to “Relationship Hospitality” – a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which its hotels operate. By doing so, Rosewood Hotel Group strives to become the industry leader in delivering the true meaning of hospitality.

About the Hotel
Rosewood Sand Hill, a luxury hotel in Menlo Park, California, opened in 2009. Nestled on 16 acres of pristine property in Silicon Valley, the five-star rated hotel offers a retreat for Bay Area executives and entrepreneurs, as well as local residents and visitors. The historic California ranch-style architecture melds with fragrant gardens and stunning views of the Santa Cruz Mountains to create a unique atmosphere that appeals to all types of guests.

Rosewood Sand Hill provides 121 guest rooms that are perfect for relaxing or rejuvenating with resort-like amenities and high-quality service. Guests can indulge at Sense, A Rosewood Spa®, or delight in the freshest local ingredients at Madera Restaurant. There are many different experiences available at this beautiful property; whether you're looking for a peaceful getaway or a lively place to dine and drink, Rosewood Sand Hill has something for everyone.