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Assistant Director of Rooms

General Information

Country/Region
Japan
Province/City
Okinawa
Location
Rosewood Miyakojima
Department
Rooms - Front Office
Job Type
Full-time Permanent

Job Description

The Assistant Director of Rooms is entrusted to support the Director of Rooms by directing the overall Rooms Division operations, maximizing guests’ satisfaction levels, whilst optimizing revenue, through the consistent application of quality, product, service, and fire life safety standards, in line with brand standards

Japanese language skills are required for this position.

Key Responsibilities
  • Supervise the overall activities of Front Office, Housekeeping, Bell, Butlers, Transportation, Laundry, Service Centre and Explorers (and other areas as maybe designated).
  • Monitor Rooms’ associates to ensure guests receive prompt, cordial attention and personal recognition, in line with corporate policies and standards at all times.
  • Manage the Repeat Guest Recognition Programme (RGRP) and SAG programmes and ensures these are properly co-ordinated to the benefit of the guests concerned.
  • Manage the “Guest Survey” programme (with the Front Office Manager) to ensure data collection can be achieved, and drives subsequent action plans to consistently improve performance and increase guest satisfaction levels in Rooms areas.
  • Action and follow up on feedback from the “Mystery Shopper” programme towards enhancing consistency of delivery for all services provided by Rooms’ departments.
  • Manage and set targets for the Hotel’s Front Office Upselling Programme.
  • Be a proactive member of the leadership team and exchange pertinent information between other departments and the division.
  • Assume overall responsibility for maintaining presentation standards to ensure facilities (both Front and Heart of House related areas) and equipment are clean, in good repair and well maintained.
  • Conduct comprehensive monthly departmental meetings to include review of Profit and Loss’s (as maybe needed), core programmes, guests’ glitches, strategic development, future activities, etc.
  • Control and analyse, on an on-going basis, Rooms Division revenues and costs including Front Office Manager in the process to manage performance targets against budget and forecast.
  • Promote inter-hotel sales and in-house facilities to drive incremental revenues.
  • Monitor inventories regarding operating equipment and supplies.
  • Ensure an efficient and effective use of the resources within the division.
  • Ensure new technology and equipment are embraced, improving productivity whilst taking work out of the system.
  • Oversee the division’s training requirements, managing performance appraisals, and the development of high potentials.
  • Actively drive productivity initiatives, without negatively impacting guests’ service levels.
  • Prepare the Rooms Division budgets for submission and review.
  • Actively drive and co-ordinate the Operations Management Review (OMR) process and action plan across all Rooms Division areas, fostering continuous improvement.
  • Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of all Room Division associates.
  • Develop and update policies and manuals, as related to the Division, for implementation on the field, while ensuring compliance to the same for consistency across the group.
  • Actively participate in and lead recruitment and talent development for the Division, to meet both current and future needs.
  • Be a “Brand Ambassador” at all times and ensure brand integrity and clarity is always maintained.
  • Model the Corporate culture, vision, mission and core values at all times.
Skills & Qualification

  • Hotel College Degree / Diploma, other Business related degree or equivalent experience
  • Three to four years Front Office of Executive Housekeeper experience
  • Not less than five years Management experience (preferably Front Office discipline)
  • Well developed leadership competencies
  • Strategic thinking, with strong problem solving and organisational skills
  • Good communication and presentation skills (written / verbal)
  • Effective relationship management skills (internal / external)
  • Strong guests’ focus skills
  • Sound financial understanding to Rooms Profit and Loss level

About Us

The resort’s 55 villa accommodations will feature private pools, landscaped gardens and unobstructed sea views. Conceived by Netherlands-based Studio Piet Boon, the architecture and interiors are seamlessly designed to immerse guests in the natural surroundings and express harmony with the island through the extensive use of local materials. Mitsubishi Jisho Sekkei Inc. is providing local architectural expertise and support in realizing the design vision. Four restaurants and bars will include relaxed beachfront concepts showcasing fresh seafood, prized island-raised beef, locally distilled spirits and craft beer. With a stunning seascape as a backdrop, the resort’s indoor and outdoor event venues will host unforgettable destination weddings and private celebrations. On-site recreation will include a standalone Rosewood Explorer’s Club, Rosewood’s program for younger guests designed to inspire creativity and imagination, encourage adventure, discovery and social responsibility through unique experiences attuned to the destination. Asaya, Rosewood’s pioneering integrated wellness concept, will offer treatment rooms set amid private gardens, indoor and outdoor hydrotherapy facilities and a menu of programs and services influenced by local healing traditions. Beyond the resort, guests will discover an abundance of vividly picturesque sites, from the majestic natural stone arch of nearby Sunayama beach to the perfectly poised lighthouse at Higashi-Hennazaki Cape (a nationally designated “Place of Scenic Beauty”) and the seven-kilometer stretch of Yonaha Maehama, regularly ranked as Japan’s best beach and renowned for its cinematic sunsets. Even a brief sojourn will reveal distinctive customs, culture, dialects, cuisine and crafts as well as the beguiling ways of the Okinawan uchinanchu (“sea people”) who inhabit the island.