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Director of Catering & Conference Services

General Information

Country/Region
United States of America
Province/City
Montecito, CA
Location
Rosewood Miramar Beach
Department
Sales & Marketing
Job Type
Full-time Permanent

Job Description

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

Rosewood Miramar Beach, a Rosewood Hotel, is looking for a Director of Catering & Conference Services. This role is responsible for strategic direction, management and top-line revenues for the Catering & Conference Services Department. Responsible for working directly with the respective Operations Teams in creating clear and credible vision for the department. Understands customer mix and aligns human resources, structures and systems to achieve strategic goals and maximize revenues. Ensuring delivery of exceptional events in line with Brand standards.

Essential Duties & Responsibilities:
  • Responsible for achieving the Annual Catering Budget as assigned.
  • Day to day supervision of the Catering and Conference Services function, including maintaining and monitoring the accuracy and effectiveness of all communications. These include but are not limited to: Menu and Event proposals, Contracts, Banquet Event Orders, Catering Resumes and Daily Event Reports.
  • Disseminates all group and catering markets/bookings based upon experience and depth of contact base to benefit the Catering Department and Ownership.
  • Actively prospect, handle inquires, develop new business, and maintain a portfolio of accounts to support exceeding Catering revenue targets/goals. Finalize the requirements of personally produced bookings and ensuring communication with all departments to ensure a successful event/program.
  • Coordinate with internal and external stakeholders to ensure smooth planning and execution of events.
  • Responsible for implementation and adherence to all departmental policies and manuals, as related to the Catering Department for implementation in the field, while ensuring compliance to the same for consistency across the group.
  • Develop partnerships with Key Accounts, Vendors and Local influencers.
  • Coordinate sales efforts between hotel sales department and Hotel Operation.
  • Continually assess strengths/challenges of Catering & Conference Services Department,
  • Creates and presents promotional/enhancement and upsell strategies to Director of Sales & Marketing to impact need/seasonal periods.
  • Provides coaching, mentoring, and training to the team.
  • The ability to strategically direct and maintain the sales process.
  • Incorporates marketing initiatives to support sales strategies and activities.
  • Establishes a sense of urgency with the team to understand and achieve the needs of the Catering Event Operation.
  • Knowledgeable of Hotel’s competitive set and recommends sales/pricing strategies, service and product improvements/up sell strategies to stay competitive.
  • Thorough knowledge of property, space, capacities, concept/food style (menus).
  • Active participation in the sales lead/revenue generating process for the department.
  • Responsible for attending appropriate industry networking events.
  • Drives Event Space Yield Management across Sales division.
Administrative Responsibilities:
  • Responsible for the preparation, analysis and completion of financial forecast, pace, and monthly production reports.
  • Coach, Counsel and Mentorship of Catering & Conference Services Team.
  • Conducts Weekly BEO Meetings.
  • Conduct Weekly Resume Meetings.
  • Develops appropriate revenue/production goals for the Catering & Conference Services team with Director of Sales & Marketing.
  • Formulation and standardization of all Catering Sales Tools in line with Rosewood Brand.
  • Collaborate with Food & Beverage Operations team to create and maintain Banquet menus, setups, and other Catering Marketing Collateral.
  • Actively participates in sales/pace/pipeline/meetings.
  • Pulls and analyzes appropriate data to develop and recommend appropriate actions.
  • Collaboration of Annual Budget with support of Director of Sales & Marketing and Food & Beverage Director.
  • Conducts Review of all Direct Report Staff.
  • Actively participates in and leads recruitment and talent development for the Department to meet both current and future needs.
  • Enforces Diplomacy & Accountability across disciplines.
  • Review costing policy with Food & Beverage Operations Team to ensure maximizing profitability.
  • Ensure that accurate Delphi standards are maintained.
Required Skills:
  • Strong Selling Skills.
  • Ability to inspire, lead and manage a team by example.
  • Exceptional negotiation and presentation skills.
  • Skilled Mediator.
  • Act as owner of the Catering & Conference Services Department and communicate a clear sense of strategy and purpose.
  • High level of creativity, enthusiasm, and flexibility.
  • Strong computer skills including Word and Excel.
  • Exceptional organization, detail oriented and problem-solving skills.
  • Must possess excellent communication skills both internally and externally.
  • Ability to convert vision into specific and tangible actions to benefit the department.
  • Needs to possess nimbleness by changing with the needs of the department/event operations and the company.
  • Emulates the Rosewood Culture.
  • Enlivens Brand integrity and clarity.
Qualifications:
  • A minimum of three years as a Director of Catering/Conference Services in a Luxury environment.
  • Degree in Hospitality Event Management preferred.
  • Strong knowledge of food/wine and labor costing.
  • Strong knowledge of sales/negotiation/closing process.
Language Skills: 
Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.

Physical Demands: 
While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds.
(Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands).

The salary range for this position is $130,000 to $145,000. This is the pay range for this position that the Hotel reasonably expects to pay. [If applicable: This position also may be eligible for bonuses.] Decisions regarding individual salaries will be based on a number of factors, such as experience, type of hotel experience, location, and education.  

About Us

Situated on one of the most beautiful and exclusive beaches in Southern California, Rosewood Miramar Beach is in Santa Barbara’s picturesque Montecito community and one of only 15 properties in the world to hold the coveted Forbes Five-Star title. The 16-acre residential-style estate is designed with style, grace, and glamour, featuring 153 ultra-luxury guest rooms and suites, including beachfront accommodations, a collection of signature suites, and multi-bedroom bungalows. Amenities include Forbes Five-Star Sense, A Rosewood Spa, a state-of-the-art fitness studio, two cabana-lined pools, and bespoke beach service on the sandy shores of Miramar Beach. Home to six unique dining venues, Rosewood Miramar Beach is a popular culinary destination for locals and visitors alike, with its oceanfront MICHELIN one-star and MICHELIN green star restaurant, traditional Japanese Edomae sushi experience, al fresco beach bar, sophisticated cocktail lounge, casual all-day dining as well as poolside dining, and delightful poolside ice cream shop serving classic American fare. Expansive indoor and outdoor event space, totaling approximately 28,000 square feet, includes the Chandelier Ballroom, with over 6,500 square feet, and the Great Lawn, which offers infinite ocean views. Attentive Estate-Style™ service makes Rosewood Miramar Beach the perfect destination for celebrating life’s moments in highly personalized settings. Rosewood Miramar Beach is owned by Caruso and managed by Rosewood Hotels and Resorts.