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Spa Supervisor

General Information

Country/Region
Mexico
Province/City
Nayarit
Location
Rosewood Mandarina
Department
Spa & Wellness
Job Type
Full-time Permanent

Job Description

OVERVIEW/BASIC FUNCTION

Responsible for supervising spa facilities and associates, ensuring positive and friendly guest relations; observing all activity within assigned areas, offering assistance to guests/visitors.; assisting the Spa Director in organizing and supervising daily operations; assisting at the spa reception as often as needed. Supervising the spa associates while maintaining the highest quality of service and standards in the different departments of the spa. To continually learn and become knowledgeable in spa services and therapies, health and wellness. 

Essential Duties & Responsibilities

·       To actively support in the seamless running of the daily operations, reservations and guest experience with efficiency and accuracy. Providing the highest possible Forbes/LQA/Rosewood standards of service, whilst being pro-active in maintaining and/or improving profitability.

·       Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.

·       Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.

·       Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

·       Maintain a positive attitude and contribute toward a meaningful and mindful work environment.

·        Resolve guest complaints, ensuring guest satisfaction.

·       Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

·       Maintain knowledge of hours of operation, memberships, reservations, fees, treatments, products and merchandise as well as pertinent hotel information.

·       Set up and organize workstation with designated supplies, forms and resource materials, report shortages to Spa & Wellness Manager.

·       Be familiar with all hotel/spa packages, promotions, prices and rates.

·       Attend all scheduled meetings, classes and training sessions; knowledge required within the Spa must be passed on to co-workers.

·       Daily supervision and coordination of spa appointments, fitness and packages.

·       Daily verification of guest profiles and arrival list to ensure proper booking.

·       Coordinate and schedule spa requests, including written confirmation of appointment schedule and ensuring sufficient and adequate staffing.

·       Assist with general administrative duties as needed by Spa leadership team.

·       Coordinate with facilities maintenance, equipment service vendors, software provider, for repair or service.

·       Perform monthly inventory and make sure it is accurate.  Assist in the control of maintaining spa par levels for retail and operational stocks.  Organize storage areas.

·       Communicate and inform all spa employees of upcoming visits by SAGs, EGG’s and/ or repeat guests; reinforce special requests and needs.

·       Working as and/or assist spa reception and attendant as often as needed.

·       Coordinate and schedule the sequence of services for group bookings.

·       Be involved in the promotion and aware of the marketing plan concept for the Spa.

·       Train all Spa Concierge & Attendants and ensure all Forbes/LQA and Rosewood standards are maintained.

·       Supervise and oversee that proper housekeeping is maintained by locker and fitness attendants throughout the spa and the fitness areas.

·       Perform general clerical duties for department when necessary, including unpacking, inventory and restocking of merchandise.


Qualifications
• Education: High school diploma, or diploma or degree in a related field, or equivalent work experience within hospitality background.
• Licenses & Certifications: None required. CPR certified preferred.
Experience
• Minimum 2 years’ spa supervision experience in a luxury spa environment, preferably within a luxury hotel. A background in fitness education and/or health related discipline is an asset.
Required Skills
General Skills: Must be able to perform job functions with attention to detail, speed and
accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and
resolving problems using good judgment; follow directions thoroughly; understand a
guest’s service needs; work cohesively with co-workers as part of a team; work with
minimal supervision; maintain confidentiality of guest information and pertinent hotel
data.

About Us

Rosewood Hotels & Resorts® has been appointed by RLH Properties, a company created by BK Partners, to manage Rosewood Mandarina which will open in 2024 as Rosewood’s fourth property in Mexico. Located on the west coast of Mexico just 30 minutes’ drive from the Puerto Vallarta International Airport, the resort will be situated in the breathtaking region of Riviera Nayarit. Rich with a culture that is as colorful as the exotic flora, the Nayarit region is renowned for its diverse landscape with lagoons, rivers, volcanoes, abundant vegetation, and almost 200 miles of beach along the Pacific Ocean. Rosewood Mandarina will offer 138 guest-rooms, suites and villas with panoramic views across the mountains, beach and ocean. Guests will be able to choose from three bars and restaurants including a speciality restaurant and sunset bar as well as more informal options, such as a pool grill and beach bar. The resort will offer three pools, fitness center and a spa with 10 treatment rooms in addition to event space which will include a 300square-foot ballroom. The beachfront property will draw inspiration from the local, pre-historic Huichole and Cora cultures, combining modern luxury and comfort with the riches of its extraordinary setting. With a focus on the element of “water,” the setting will provide visitors with exclusive access to three diverse environments: the beach, the lowlands and the highlands, each offering unique activities. From fishing in the winding lagoons or off the coast of the ocean, to learning about the agricultural foundation of the region, or taking one of many scenic hikes up the mountainside, the diverse landscape will provide a perfect backdrop for travelers to connect with nature.