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The Residence Club Officer is responsible for delivering top-tier food and beverage service to VIPs, high-paying guests, and Residence Club guests in accordance with established service standards, with a strong focus on creating memorable moments and an enhanced guest experience.He/she should have sound product knowledge in food and beverage offerings and will closely coordinate with other Residence Club Officers to assist with guest errands and special requests. 

The ideal candidate should have atleast 2 years of experience in the same capacity and will ensure efficient setup, service, and clearing of buffets in the Living Room, as well as maintaining cleanliness of tables, buffet areas, reception, and storage spaces. He/she should also highlight attention to details, communication abilities, basic computer skills and a courteous attitude.

In supporting Club Level operations, the Residence Club Officer assists with delivering items such as letters to guest rooms, helping guests with luggage when needed, and contributing to seamless service for Executive Floor guests. Maintaining goodwill with guests is essential by providing accurate information, escalating concerns or unusual situations to superiors, and promptly addressing or reporting complaints. The role further ensures day-to-day operational efficiency, cleanliness of work areas, attendance at departmental meetings, and the completion of other duties as assigned by the Residence Club Manager, Assistant Residence Club Manager, or Residence Club Officers.

Other standard responsibilities

• Comply with the company policies
• Knows all safety and emergency procedures of the hotel
• Drive and contribute to the overall efficiency of the department
• Maintain the confidentiality and privacy of any confidential documents, matters, and techniques
• Should model the Company’s culture at all times.
• Take on other tasks as may be necessary or required

New World Makati Hotel is a world-class deluxe hotel located in the heart of Makati. With a thoroughly modern vibe and hints of Oriental influence, the hotel features 578 guestrooms and suites with Residence Club executive floor accommodation, a business center, sophisticated dining options, a well-equipped fitness center with sauna and spa, an outdoor swimming pool, and 1,800 square meters of dynamic function space for meetings and conferences.

The hotel is located directly across Greenbelt, the country’s premier lifestyle shopping center. It is also nine kilometers from Ninoy Aquino International Airport and within steps of many embassies, as well as Manila’s top business addresses and upscale shopping venues.

New World Makati Hotel is part of New World Hotels & Resorts properties, designed for discerning business travelers and vacationers and offers deluxe business hotels and resorts in China and Asia destinations.

Every New World Hotels & Resorts property provides not only a place to stay but also a gateway from the hustle and bustle of city life. Guests will discover a world where the experience is always warm and the care is genuine. Indeed, New World Hotels & Resorts properties are known to be retreats for travelers who desire convenience, privacy and the highest standards of comfort and personalized services.