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[RWMYA] – Senior Front Office Associate / シニア・フロント・オフィス・アソシエイト

General Information

Country/Region
Japan
Province/City
Okinawa
Location
Rosewood Miyakojima
Department
Rooms - Front Office
Job Type
Full-time Permanent

Job Description

Scroll down to view the English job description below.


ローズウッド宮古島では、やる気と元気のあるフロントオフィスアソシエイトを募集しています。

仕事内容

  • ユニークなゲスト体験の創造
  • プロフェッショナルでパーソナライズされたゲストエクスペリエンスの提供
  • 目の肥えた外国人ゲストのスムーズな到着と出発の確保
  • クレーム処理とゲスト対応
  • フロントオフィスの管理業務全般

応募資格

  • ホテル業界における教育を修了していること
  • ラグジュアリーホテル業界での実務経験
  • 高い品質と責任感を持つ情熱的なホスト
  • MS Officeプログラムの知識、Operaの知識があれば尚可
  • 日本語、英語（話し言葉、書き言葉）に堪能であること。
  • 優れたマナーと身だしなみ

Rosewood Miyakojima is seeking a motivated and energetic Front Office Associate to join their team.


Responsibilities

  • Creating unique guest experiences
  • Ensuring a highly professional and personalized guest experience
  • Ensuring the smooth arrival and departure of our discerning international guests
  • Complaint management and guest relations
  • Carrying out all administrative tasks in the front office area
Required skills:

  • Successfully completed education in the hotel industry
  • Work experience in the luxury hotel industry
  • Passionate host with a high sense of quality and responsibility
  • Knowledge of MS Office programs, Opera knowledge an advantage
  • Fluent in Japanese and English (spoken and written). self-confident and winning personality
  • Excellent manners and a well-groomed appearance

About Us

The resort’s 55 villa accommodations will feature private pools, landscaped gardens and unobstructed sea views. Conceived by Netherlands-based Studio Piet Boon, the architecture and interiors are seamlessly designed to immerse guests in the natural surroundings and express harmony with the island through the extensive use of local materials. Mitsubishi Jisho Sekkei Inc. is providing local architectural expertise and support in realizing the design vision. Four restaurants and bars will include relaxed beachfront concepts showcasing fresh seafood, prized island-raised beef, locally distilled spirits and craft beer. With a stunning seascape as a backdrop, the resort’s indoor and outdoor event venues will host unforgettable destination weddings and private celebrations. On-site recreation will include a standalone Rosewood Explorer’s Club, Rosewood’s program for younger guests designed to inspire creativity and imagination, encourage adventure, discovery and social responsibility through unique experiences attuned to the destination. Asaya, Rosewood’s pioneering integrated wellness concept, will offer treatment rooms set amid private gardens, indoor and outdoor hydrotherapy facilities and a menu of programs and services influenced by local healing traditions. Beyond the resort, guests will discover an abundance of vividly picturesque sites, from the majestic natural stone arch of nearby Sunayama beach to the perfectly poised lighthouse at Higashi-Hennazaki Cape (a nationally designated “Place of Scenic Beauty”) and the seven-kilometer stretch of Yonaha Maehama, regularly ranked as Japan’s best beach and renowned for its cinematic sunsets. Even a brief sojourn will reveal distinctive customs, culture, dialects, cuisine and crafts as well as the beguiling ways of the Okinawan uchinanchu (“sea people”) who inhabit the island.