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Outlet Manager （Japanese Restaurant）/アウトレットマネージャー　（日本料理レストラン）

General Information

Country/Region
Japan
Province/City
Okinawa
Location
Rosewood Miyakojima
Department
Food & Beverage - Services
Job Type
Full-time Permanent

Job Description

Fluency in Japanese is a requirement for this role.
業務内容
日本料理レストランの日常業務を監督・管理する。
管理業務:
業務マニュアルの作成と更新を行う。
定期的な会議を実施し、ブリーフィングや会議が効果的に行われることを確認する。
調理部門との連携を図る。
ゲスト満足:
すべての従業員がブランドの約束を果たし、常に卓越したゲストサービスを提供することを保証する。
ゲストおよび内部顧客からの苦情を迅速かつ効率的に解決する。
ポジティブなゲストと同僚との相互作用を維持し、良好な業務関係を築く。
業務運営:
すべての会社の最低ブランド基準が実施され、必要に応じてオプションのブランド基準も適用されていることを確認する。
食品および飲料の基本原則が導入され、実施され、常に維持されるよう管理する。
食品および飲料の従業員が他の部門と協力し、柔軟に働くことを促進する（「チームで働く」という精神のもと）。
シェフと連携してイベント管理のすべての側面を見直し、更新する。

The outlet Manager will oversee and manage the daily operations of the Japanese restaurant.

Administration

- Preparation and update of Operations Manuals
- Conducts regular meetings and ensures that briefings and meetings are effective and conducted as necessary.
- Liaises with Culinary Division.

Guest Satisfaction
 - Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.
- Ensures that all guest and internal customer complaints are resolved in a quick and efficient manner.
         Maintains positive guest and colleague interactions with good working relationships.
 Operations
         Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where　appropriate.
        Manages that all Food and Beverage Fundamentals are introduced, implemented and consistently maintained.
        Ensures that Food and Beverage associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
        Reviews and updates (in coordination with Chef) all aspects of Events Managements.

About Us

The resort’s 55 villa accommodations will feature private pools, landscaped gardens and unobstructed sea views. Conceived by Netherlands-based Studio Piet Boon, the architecture and interiors are seamlessly designed to immerse guests in the natural surroundings and express harmony with the island through the extensive use of local materials. Mitsubishi Jisho Sekkei Inc. is providing local architectural expertise and support in realizing the design vision. Four restaurants and bars will include relaxed beachfront concepts showcasing fresh seafood, prized island-raised beef, locally distilled spirits and craft beer. With a stunning seascape as a backdrop, the resort’s indoor and outdoor event venues will host unforgettable destination weddings and private celebrations. On-site recreation will include a standalone Rosewood Explorer’s Club, Rosewood’s program for younger guests designed to inspire creativity and imagination, encourage adventure, discovery and social responsibility through unique experiences attuned to the destination. Asaya, Rosewood’s pioneering integrated wellness concept, will offer treatment rooms set amid private gardens, indoor and outdoor hydrotherapy facilities and a menu of programs and services influenced by local healing traditions. Beyond the resort, guests will discover an abundance of vividly picturesque sites, from the majestic natural stone arch of nearby Sunayama beach to the perfectly poised lighthouse at Higashi-Hennazaki Cape (a nationally designated “Place of Scenic Beauty”) and the seven-kilometer stretch of Yonaha Maehama, regularly ranked as Japan’s best beach and renowned for its cinematic sunsets. Even a brief sojourn will reveal distinctive customs, culture, dialects, cuisine and crafts as well as the beguiling ways of the Okinawan uchinanchu (“sea people”) who inhabit the island.