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Cluster Director of Impact and Sustainability

General Information

Country/Region
Thailand
Province/City
Bangkok
Location
Rosewood Bangkok
Department
Executive Office
Job Type
Full-time Permanent

Job Description

Cluster Director of Impact and Sustainability

Reporting to respective Managing Director with dotted line to Global Impact and Sustainability team
Cluster Properties: Rosewood Bangkok and Rosewood Phuket
Based: Rosewood Bangkok
Travel is required for this role.
Open for Local Thai & Local Expat contract only. 

Impact of this Role
We are seeking a highly motivated and experienced individual familiar with the hospitality industry to lead the charge in embedding positive impact into our hotel business. This is a new role where you will get a chance to be creative, exercise agility and influence a wide range of stakeholders.
As Cluster Director of Impact and Sustainability, you will be shaping the transformation of Rosewood Hotel Group into a purpose-led company that is committed to creating a future where people and place enrich one another. You will help embed environmental and social impact practices into business operations, create bespoke sustainability strategies for cluster properties and develop actionable roadmaps that help create a distinctive brand while delivering positive impact on people or place.
This role requires fostering collaboration across property teams, and communicating each property’s vision, goals and accomplishments with different audiences.

Role and responsibilities
• Strategy: Create customised roadmaps based on global mandate, for integrating impact and sustainability practices into business operations. Ensure flow-through to brand positioning for each property where appropriate.
• Planning: Drive planning across various departments, including Rooms, Food and Beverage, Culinary, Talent and Culture, Engineering, Sales and Marketing, Communications and Procurement to:
o Optimize hotel processes to mitigate negative environmental footprint and bring circular solutions to life.
o Support development of programs that help empower internal and external communities.
o Ensure each property’s goals are aligned with group goals and ambitions.
• Execution: Coordinate implementation of plans through cascading goals into actions and milestones and filling awareness gaps.
o Work closely with division heads and foster cross-departmental collaboration to achieve impact and sustainability targets.
o Drive stakeholders’ buy-in through awareness and education to develop internal ownership of projects and mobilize action.
o Analyse key metrics related to social impact commitments and provide actionable recommendations to key stakeholders on property.
• Communication: Support each property in identifying and communicating stories and data effectively and with authenticity. This will include:
o Supporting the communication of impact initiatives with external audiences through media, social media, conferences, etc.
o Weaving impact storytelling into the guest experience.
o Supporting training associates in face-to-face storytelling.
o Championing internal communications of impact and sustainability, including during onboarding of new associates.
• Measurement: Support measurement and reporting of progress towards groupwide and property-level impact goals (both social and environmental).
o Monitor accuracy of impact data and reporting.
o Provide regular progress updates to regional and global stakeholders.
o Ensure that reporting aligns with regional and local regulations, and that properties continue to meet the requirements for any sustainability certifications obtained.
• Partnerships: Identify and grow strategic partnerships with local businesses, local suppliers, NGOs and others that align with our profits-with-purpose goals.
• Innovation: Seek out innovations in the global impact/sustainability space and seed across the cluster and group.
Skills, experience and mindset
• 8+ years of experience in hospitality or hospitality-related industries. An understanding of the hospitality industry and hotel processes is critical.
• Passionate about acting as a positive catalyst for transformation into a business-with-purpose, with a key focus on delivering positive social and environmental impact. Professional experience in developing and executing impact and sustainability strategies or programs is a plus.
• Excellent communication and writing skills, with the ability to simplify complex messages and adapt them to different internal and external audiences. Experience in strategic communications is a plus.
• Excellent interpersonal and influencing skills to lead teams through ambiguity and build collaborations across departments and levels.
• Ability to think strategically, and to see both the big picture and the actions and partnerships that will bring it to life.
• Experience identifying, securing and growing partnerships, especially with local businesses, nonprofits and community stakeholders, is a plus.
• Skills to navigate existing and future regulatory landscapes and risks and convert them into actionable opportunities for differentiation.
• Strong project management skills.
• Willingness to learn, adapt and grow with a new function within a fast-growing company.
• Hands-on executor who is not afraid to roll up their sleeves and get the job done.
• Ability to anticipate roadblocks and resolve them by bringing collective intelligence into projects.
• Experience with luxury brands is highly desirable.

About Us

Rosewood Bangkok, a striking new landmark for the capital, is an ultra-luxury hotel situated within an enclave of embassies and sleek new office towers, surrounded by Thai fashion designer boutiques and is just steps from Central Embassy, the capital’s most luxurious upscale shopping mall. Rosewood’s A Sense of Place® philosophy is exuberantly expressed with a design that honors rich Thai culture while celebrating the cutting-edge creativity and contemporary design ethos of the dynamic capital. The silhouette of the 30-storey standalone property is a dramatic addition to the Bangkok skyline. Two graceful, connected structures have been masterfully combined to create a new icon for the capital. The building’s form is inspired by the wai -- the charming Thai gesture of hands pressed together in greeting – and is itself an expression of the Thai capital’s growing influence as a design, fashion and creative hub in the region.