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Hostess - G&O

General Information

Country/Region
Thailand
Province/City
Bangkok
Location
Rosewood Bangkok
Department
Food & Beverage - Services
Job Type
Full-time Permanent

Job Description

• Assist in implementation of Food and Beverage Essentials
• Works closely with other Outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Greets customers and seats guests accordingly.
• Deliver unprecedented personalization. Offer discreet recognition. Connect with guests’ passions and create memorable experiences.
• Work across all areas Food and Beverage Department, to ensure that guest expectations are exceeded and standards are consistently maintained.
• Maintain positive colleagues’ interactions with good working relationships.
• Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactory.
• Liaise and communicate effectively with all departments to ensure seamless transfer of information takes place.
• To be fully aware with Food and Beverage policies and procedures.
• To take active part in training programs to develop a team of multi skilled Food and Beverage Servers across all Food and Beverage outlets.
• Understand and strictly adheres to Rules and Regulations established in the associates handbook and the hotel’s policies concerning fire, hygiene, health and safety.
• Be aware of daily functions, events, VIP and group arrivals

About Us

Rosewood Bangkok, a striking new landmark for the capital, is an ultra-luxury hotel situated within an enclave of embassies and sleek new office towers, surrounded by Thai fashion designer boutiques and is just steps from Central Embassy, the capital’s most luxurious upscale shopping mall. Rosewood’s A Sense of Place® philosophy is exuberantly expressed with a design that honors rich Thai culture while celebrating the cutting-edge creativity and contemporary design ethos of the dynamic capital. The silhouette of the 30-storey standalone property is a dramatic addition to the Bangkok skyline. Two graceful, connected structures have been masterfully combined to create a new icon for the capital. The building’s form is inspired by the wai -- the charming Thai gesture of hands pressed together in greeting – and is itself an expression of the Thai capital’s growing influence as a design, fashion and creative hub in the region.