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Reservations Agent

General Information

Country/Region
Thailand
Province/City
Bangkok
Location
Rosewood Bangkok
Department
Sales & Marketing
Job Type
Full-time Permanent

Job Description

Job summary:

To coordinate and input reservations from all market segments received, mainly for FIT (Individual Travellers) and Group rooming lists.  To maximize revenue by utilizing appropriate rates and packages and to up-sell the hotel Restaurants & Bars, Wellness and Transportation in order to increase revenue for the hotel. Reservation Agents will also be required to;

Essential duties and responsibilities – (Key activities)

  1. Reservation Agents will be required to conduct their duties in a courteous, safe and efficient manner, in accordance with the hotels policies & procedures, ensuring that a high level of service is maintained
  2. Coordinate with Front Office on a daily basis with reservation / operation issues.
  3. Coordinate with the Sales Dept. on a daily basis concerning reservation / operation issues
  4. Ensure all Reservation calls are picked up as per the corporate standards
  5. Ensure all emails / calls responses are handled within the time period associated with corporate standards.
  6. Proactively try to up-sell reservations to the higher room category.
  7. Inputting of all Market segment contract agreement information to ensure proper production tracking and accuracy of information.  
  8. Assist Assistant Reservations Manager / Reservations Manager to maintain the Opera system as per Rosewood Corporate Standards.
  9. To ensure all email inquiries are responding at appropriate time manner according to guest’s requests and follow up within 24hrs business day. Any emails that came in before 2pm local time must response on the same day, email came in after 2pm to response on the next day before noon.
  10. To ensure that all reservations comment in PMS are cleans and accurate updated at all times
  11. To ensure calls to be answered within 3 rings as reservation standard - LQA
  12. To keep work area tidy and clean at all times.
  13. To ensure all payment is following up with third party that need to be completed prior to guest stay.
  14. Follow payment policy before creating payment link to respective partner, refer to payment SOP.
  15. Shift work will be required to cover the operations of the Department, weekend and PH.
  16. Organize admin works and proceed which assigned by Assistant Reservations Manager / Reservations Manager
  17. Any ad-hoc duties assigned by superior.

About Us

Rosewood Bangkok, a striking new landmark for the capital, is an ultra-luxury hotel situated within an enclave of embassies and sleek new office towers, surrounded by Thai fashion designer boutiques and is just steps from Central Embassy, the capital’s most luxurious upscale shopping mall. Rosewood’s A Sense of Place® philosophy is exuberantly expressed with a design that honors rich Thai culture while celebrating the cutting-edge creativity and contemporary design ethos of the dynamic capital. The silhouette of the 30-storey standalone property is a dramatic addition to the Bangkok skyline. Two graceful, connected structures have been masterfully combined to create a new icon for the capital. The building’s form is inspired by the wai -- the charming Thai gesture of hands pressed together in greeting – and is itself an expression of the Thai capital’s growing influence as a design, fashion and creative hub in the region.