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Wine Director

General Information

Country/Region
Mexico
Province/City
Riviera Maya
Location
Rosewood Mayakoba
Department
Food & Beverage - Services
Job Type
Full-time Permanent

Job Description

SCOPE

As a Wine Director play a pivotal role in creating an outstanding wine experience for our guests. Responsible for ensuring an excellent variety of wines, establishing and nurturing strong relationships with suppliers, and providing top-notch training to our staff.

DUTIES AND RESPONSIBILITIES

Administration

* Maintain the menu of the cava updated with prices.

*Metting and controlling suppliers a long side with purchasing team.

*Manage wine cellar and ensure it’s fully-stocked.

Guest Satisfaction

* Ensures the delivery of brand always promises and provides exceptional guest service.

* Provides excellent service to all guests.

* Handles guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

* Maintains positive guest and colleague interactions with good working relationships.

* Greets visitors, ascertains nature of business, and directs visitors to appropriate associate.

Finance

* Wine cost control.

*Ensure proper wine inventories

*Wine purchasing monthly.

*Setting price alongside with cost controller.

Operations

*Controlling stock of the main cava as the cava for the venues.

*Analysis of the new wine offering

*Meet the wine reps and propose new wines according with our target markets trends

*Recommend food and wine pairings.

*Advise guests on wines based on their personal tastes and food choices.

*Training and education of wine to Restaurants, bars and butler associates.

*Ensure to spot and training potential interested associates to be virtual Sommelier, in each restaurant

*Ensure to spot and training front waiters and order takers to became junior sommeliers and help pushing the wine sales.

Oversees the Junior sommeliers.


About Us

Since its grand opening in 2008, Rosewood Mayakoba beckons guests in search of the ultimate escape. Inspired by Mayan traditions, this 620-acre resort enclave sits along a mile‐long arc of white Caribbean sand, nestled just north of the picturesque waterfront town of Playa del Carmen. Designed to blend harmony with natural landscapes, Rosewood Mayakoba is an oasis of luxury offering 129 suites with private plunge pools, garden showers, individual docks and the finest modern design and details. For further peace of mind, the resort is built to abide by the highest of eco-standards, offering indulgence with awareness, and has received the Rainforest Alliance Certification. Rosewood Mayakoba takes guests on an exclusive trip of a cultural immersion. From the ruins of Mayan civilization to the lush natural landscape, Riviera Maya is the perfect destination for art lovers and culture buffs. For fashionistas, shopping in Playa del Carmen and Cancun promises a luxurious and fun experience. Scattered along gilded avenues are the authentic markets that showcase an impressive mix of only the best Mexican handicrafts and silverware.