Skip to content

Main menu. Press enter or space keys to expands and escape key to collapse

Assistant Front Desk Manager

General Information

Country/Region
Netherlands
Province/City
Amsterdam
Location
Rosewood Amsterdam
Department
Rooms - Front Office
Job Type
Full-time Permanent

Job Description


We are seeking a motivated and service-driven Assistant Front Desk Manager to support the seamless running of our front office operations.

In this pivotal role, you'll act as a key point of contact for both guests and team members—ensuring that every arrival, departure, and interaction reflects the highest standard of luxury and hospitality.

What You’ll Do

  • Support the Front Desk Manager in leading the front desk team with professionalism and care

  • Oversee daily operations, ensuring a smooth and welcoming guest journey from check-in to check-out

  • Act as a role model for exceptional service, resolving guest concerns with efficiency and grace

  • Train, coach, and mentor front desk agents to uphold service excellence

  • Collaborate with other departments to ensure a seamless and personalized guest experience

  • Handle administrative tasks including shift planning, reporting, and system management

What We’re Looking For

  • Previous experience in a front desk or guest services leadership role, ideally within a luxury environment

  • A confident, calm, and inspiring presence—even under pressure

  • Strong organizational and communication skills

  • Proficiency in property management systems (e.g., Opera)

  • Fluent in English; other languages are highly valued

  • Availability to work a variety of shifts, including weekends and holidays

What We Offer

  • A refined and inclusive work culture built on excellence and respect

  • Ongoing leadership development and training opportunities

  • Staff meals, professional attire, and team-exclusive benefits

  • The opportunity to grow within a globally recognized luxury hospitality brand

  • A platform to make a lasting impact on both our guests and your team

 

Take the next step in your hospitality leadership journey—where every detail matters, and every moment counts.

About Us

Rosewood Amsterdam is poised to welcome guests in Q1 2025, marking Rosewood’s first venture into the Netherlands. Nestled in the iconic Palace of Justice along the serene Prinsengracht in Amsterdam's UNESCO-listed Canal District, our hotel offers an unparalleled blend of history and luxury, with easy access to the city’s cultural and shopping gems.

Our intimate retreat will feature 134 elegantly designed guestrooms and suites, many of which will offer breathtaking views of the surrounding canals, tranquil courtyards, and the city’s historic rooftops. Guests will delight in three distinctive dining experiences, rejuvenate in the serene environment of Asaya, our signature spa, and enjoy state-of-the-art wellness facilities, including a fitness center and an indoor swimming pool.
For memorable gatherings and events, our hotel will offer a selection of beautifully appointed spaces, including a grand 3,000-square-foot ballroom, all equipped with the latest in audio-visual technology and bathed in natural light. The design throughout the hotel will honor the rich history of the building while offering modern luxuries, creating a seamless flow between contrasting yet complementary spaces.
The heart of our public areas will be the inviting lobby lounge, featuring a curated library with legal tomes, artful photographs, and unique artifacts. Guests can unwind in this sophisticated setting, overlooking our three distinct, lushly landscaped courtyards, each providing a peaceful oasis amidst the vibrancy of Amsterdam.