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Assistant Guest Experience Manager

General Information

Country/Region
Netherlands
Province/City
Amsterdam
Location
Rosewood Amsterdam
Department
Rooms - Front Office
Job Type
Full-time Permanent

Job Description

As the Assistant Guest Experience Manager, you'll support the Guest Experience Manager in overseeing the daily guest journey — ensuring that service standards are consistently high, personalized, and aligned with our brand values. You'll be a key liaison between guests and departments, resolving issues with grace, anticipating needs, and inspiring our team to deliver at the highest level.

 

Key Responsibilities

  • Assist in managing the guest experience function, including VIP arrivals, guest recognition programs, and in-stay engagement

  • Be part of the pre-arrival planning process, coordinating with reservations, housekeeping, F&B, and concierge to ensure seamless guest journeys

  • Respond to guest feedback, complaints, and service recovery situations with professionalism and empathy

  • Monitor daily arrivals and departures, ensuring personalized welcome and farewell experiences

  • Collaborate on initiatives to elevate guest satisfaction, loyalty, and overall experience

  • Maintain detailed guest profiles, preferences, and feedback to enhance future stays

What We’re Looking For

  • Minimum 2 years of experience in guest relations, front office, or guest experience in a luxury hospitality environment

  • Strong communication, leadership, and problem-solving skills

  • Passion for personalized service and attention to detail

  • Proficiency in hotel software systems (e.g., Opera Cloud)

  • Ability to remain composed and solution-focused under pressure

  • Flexibility to work shifts, weekends, and holidays as needed

What We Offer

  • A collaborative and inspiring work culture in a luxury setting

  • Professional development opportunities and leadership training

  • Wellness programs, associate recognition, and unique associate perks

  • A chance to make a real impact on every guest’s journey

About Us

Rosewood Amsterdam is poised to welcome guests in Q1 2025, marking Rosewood’s first venture into the Netherlands. Nestled in the iconic Palace of Justice along the serene Prinsengracht in Amsterdam's UNESCO-listed Canal District, our hotel offers an unparalleled blend of history and luxury, with easy access to the city’s cultural and shopping gems.

Our intimate retreat will feature 134 elegantly designed guestrooms and suites, many of which will offer breathtaking views of the surrounding canals, tranquil courtyards, and the city’s historic rooftops. Guests will delight in three distinctive dining experiences, rejuvenate in the serene environment of Asaya, our signature spa, and enjoy state-of-the-art wellness facilities, including a fitness center and an indoor swimming pool.
For memorable gatherings and events, our hotel will offer a selection of beautifully appointed spaces, including a grand 3,000-square-foot ballroom, all equipped with the latest in audio-visual technology and bathed in natural light. The design throughout the hotel will honor the rich history of the building while offering modern luxuries, creating a seamless flow between contrasting yet complementary spaces.
The heart of our public areas will be the inviting lobby lounge, featuring a curated library with legal tomes, artful photographs, and unique artifacts. Guests can unwind in this sophisticated setting, overlooking our three distinct, lushly landscaped courtyards, each providing a peaceful oasis amidst the vibrancy of Amsterdam.