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The Chancery Rosewood is housed in the iconic former U.S. Embassy on Grosvenor Square, reimagined by British architect Sir David Chipperfield. Including 144 spacious suites designed by Joseph Dirand, alongside a variety of dining and entertainment spaces: providing a stage for progressive ideas, voices, and expression.

As a Night Service Centre Associate, you will be the heartbeat of the hotel during its quietest hours. From coordinating guest requests to ensuring seamless communication between departments, your attentiveness and composure will help maintain the rhythm of the property through the night. Every interaction will reflect the warmth, precision, and discretion that define Rosewood’s philosophy of Relationship Hospitality.

Key Responsibilities:

• Serve as the central point of contact for all internal and external calls overnight.

• Coordinate and log guest requests, ensuring efficient follow-up by the relevant departments.

• Monitor emergency systems and communicate effectively with Security and Engineering teams when required.

• Support the Night Management team in ensuring smooth overnight operations.

• Uphold confidentiality and demonstrate exceptional attention to detail in every communication.

About You:

• Previous experience in a service centre, switchboard, or front-of-house environment within a luxury hotel setting.

• A calm and confident communicator, capable of multitasking under pressure.

• Exceptional phone etiquette and written communication skills.

• A genuine passion for service and creating seamless guest experiences.

• Flexible to work overnight shifts, weekends, and public holidays as required.

Diversity & Inclusion:
At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.

About Rosewood:

Rosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary. 

Rosewood Hotels and Resorts®, in partnership with renowned real estate developer Qatari Diar, is pleased to announce the latest plans for the brand’s second London property, set to open in 2025 in the city’s distinguished Mayfair district. Officially named The Chancery Rosewood, the new hotel will realize Rosewood Hotels & Resorts’ signature A Sense of Place® philosophy, which takes the local sensibilities of a destination to inform the property experience provided there, in myriad ways, including expert-led design and décor. Balancing the rich history of the iconic building with contemporary comforts prioritized by today’s luxury traveler, the hotel will showcase architecture restoration by British architect Sir David Chipperfield of David Chipperfield Architects and interiors by French architect Joseph Dirand.