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OVERVIEW/BASIC FUNCTION

The Pool Server Assistant is responsible for the overall guest dining experience within the pool outlet to include but not limited to retrieving and serving alcoholic/non-alcoholic beverages and food orders to guest tables according to hotel specifications, courteously and efficiently. Preparing specific food items, table side. Assist with collecting payments.

 Essential Duties and Responsibilities

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code of the pool.
• Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the restaurant.
• Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
• Maintain complete knowledge of all menu items, prices, preparation method/time, major ingredients and quality standards of taste, appearance, texture, serving temperature, portion size, garnish and method of presentation.
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
• Maintain complete knowledge of VIPs as determined by Hotel & Residents.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Maintain complete knowledge of P.O.S. and manual systems.
• Complete opening side duties as assigned:
• Check quality and amount of all restaurant stock and supplies using checklist.
• Fold napkins.
• Requisition all necessary supplies and transport from storeroom to restaurant.
• Set tables according to service standards.
• Set up all condiments (butter, jellies, syrups, juices) and beverages (non-alcoholic) according to service standards.
• Ensure a sufficient supply of all silverware, glassware and chinaware for service.
• Prepare some cold food items (including cereals, fruits parfaits, nuts)
• Check cleanliness and condition of assigned station and service areas; rectify any deficiencies.
• Set up side station with supplies and equipment.
• Set up and check all equipment needed for table side service (including burner, carving trolley)
• Follow up on special arrangements to ensure compliance with such.
• Communicate any meal requirements and special requests to the servers and kitchen.
• Set up and check all equipment needed for table side service (including burner, carving trolley)
• Prepare all Table Side dishes and drinks.
• Check storage areas for proper supplies, organization, and cleanliness.
• Retrieve all alcoholic beverage items from bar and serve to guest in accordance with the departmental standards.
• Open and serve wine/champagne bottles in accordance with departmental standards.
• Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards.
• Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Handle guest complaints following the six-step procedure and ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.
• Adhere to payment, cash handling and credit policies/procedures.
• Collect and report tips at the end of the assigned shift.
• Complete closing side duties:
• Properly store all reusable goods.
• Breakdown all goods as specified in departmental standards.
• Clean all equipment as assigned in the side duties.
• Restock items for next service.
• Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees.
• All other duties as required.

Licenses & Certifications California Responsible Beverage Service (RBS) Certificate & California Food Handler Card, preferred.

Rosewood Sand Hill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Pay

The pay scale for this position is between $18.54 and $22.61/hour. This is the pay range for this position that the Hotel reasonably expects to pay.

Decisions regarding individual rates will be based on a number of factors, such as experience, type of hotel luxury experience and/or Fine Dining Restaurant Experience.

Rosewood Sand Hill, a luxury hotel in Menlo Park, California, opened in 2009. Nestled on 16 acres of pristine property in Silicon Valley, the five-star rated hotel offers a retreat for Bay Area executives and entrepreneurs, as well as local residents and visitors. The historic California ranch-style architecture melds with fragrant gardens and stunning views of the Santa Cruz Mountains to create a unique atmosphere that appeals to all types of guests.

Rosewood Sand Hill provides 121 guest rooms that are perfect for relaxing or rejuvenating with resort-like amenities and high-quality service. Guests can indulge at Sense, A Rosewood Spa®, or delight in the freshest local ingredients at Madera Restaurant. There are many different experiences available at this beautiful property; whether you're looking for a peaceful getaway or a lively place to dine and drink, Rosewood Sand Hill has something for everyone.