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 OVERVIEW

The Security Manager is responsible for assisting the Director of Security in day-to-day operations including but not limited to investigations, review of safety and security reports, scheduling & overseeing all aspects of the Security Department. 

KNOWLEDGE AND SKILLS REQUIREMENTS

The ideal candidate must be able to solve practical problems quickly and efficiently when the need arises. They must be organized, able to handle paperwork, fill out reports and conduct follow–ups. The ideal candidate will possess supervisory and/or management skills as they would take the place of the Director of Security when needed.

DUTIES

The Security Manager is responsible for assisting the Director of Security in coordination of safety and security operations, as well as managing, training, and assessing the performance of the entire security team. The Security Manager is also a key member in the hotel’s emergency response team program.

This list is not all–inclusive and should only be used as an overview of all actual responsibility.

• Responsible for assisting with personnel related actions within the Security team including: hiring, orientation, training, coaching, feedback, discipline, and scheduling of employees
• Oversees Security Awareness training and assists with orientation & Safety related training
• Ability to work flexible schedule which can include long and/or irregular hours depending on business needs, evenings, weekends, and holidays
• Coordinates with Security staff to report to, take charge of, and resolve guest or employee incidents to include but not limited to: internal issues, intoxicated guests, accidents, theft, and other safety or security related situations
• Conducts investigations into theft or lost items, noise complaints, guest complaints, and other types of complaints, then documents/reports in accordance with departmental procedures while maintaining strict confidentiality
• Issues radios, keys to designated hotel personnel, maintaining accurate records and ensures the safekeeping of such in accordance with hotel procedures
• Develop, update, and enforce hotel safety and security standards and policies.
• Assign duties and schedule staff, balancing needs of hotel and productivity standards.
• Watch for suspicious persons entering, exiting or loitering around main building & conduct walk through observations of entire hotel property.
• Promote safe work practices. Ensure compliance with OSHA standards and preventative measures.
• Coordinate and monitor efficiency safety and security related programs for overall hotel, including the lost and found program
• Compile and distribute departmental reports and complete administrative duties
• Read incoming correspondence and disseminate pertinent information to staff members in a timely and proactive manner.
• Organize and conduct pre-shift briefings & monthly departmental meetings with security team.
• Attend and participate in other types of meetings as required

Qualifications & Experience:

• High school diploma or equivalent
• Minimum two years of related work experience, preferably in a hotel environment
• Strong ability to prioritize, organize, and manage competing priorities.
• Possess well-developed leadership and problem-solving skills.
• Able to make quick decisions, work in a fast paced and diverse work environment
• Excellent reading, writing, and oral proficiency in the English language
• Ability to work & conversate with all types of employees, from the hourly level to executive level

Desired Qualifications & Skills

The Ideal candidate will:

• Have luxury hotel experience
• Bilingual in Spanish Language both verbal & written
• First Aid/CPR & AED Certified
• Highly motivated & a self-starter

Rosewood Sand Hill, a luxury hotel in Menlo Park, California, opened in 2009. Nestled on 16 acres of pristine property in Silicon Valley, the five-star rated hotel offers a retreat for Bay Area executives and entrepreneurs, as well as local residents and visitors. The historic California ranch-style architecture melds with fragrant gardens and stunning views of the Santa Cruz Mountains to create a unique atmosphere that appeals to all types of guests.

Rosewood Sand Hill provides 121 guest rooms that are perfect for relaxing or rejuvenating with resort-like amenities and high-quality service. Guests can indulge at Sense, A Rosewood Spa®, or delight in the freshest local ingredients at Madera Restaurant. There are many different experiences available at this beautiful property; whether you're looking for a peaceful getaway or a lively place to dine and drink, Rosewood Sand Hill has something for everyone.