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Resort Manager, Rosewood Ranfaru

General Information

Country/Region
Maldives
Province/City
Guraidhoo
Hiring Entity
Rosewood Ranfaru
Department
Executive Office
Job Type
Full-time Permanent

Job Description

YOUR TEAM
As part of the Resort Operations team, which focuses on delivering unparalleled guest experiences and achieving exceptional financial performance, this role contributes to the strategic leadership and daily excellence of the entire property. You will report directly to the Managing Director, collaborating closely with all Executive Committee members and department heads. The team is currently working on elevating quality assurance scores, implementing innovative guest service protocols, and driving key profitability initiatives across all divisions.

YOUR ROLE
As Resort Manager, you are the strategic operational leader responsible for the day-to-day success of the Resort, ensuring it aligns with the vision and values of Rosewood Hotel Group. This role is pivotal in translating high-level strategy into actionable plans, leading our core operational departments, and safeguarding our renowned standards of quality and safety. Your leadership will directly impact our ability to exceed guest expectations, foster a vibrant and productive culture for our associates, and achieve our financial objectives, thereby strengthening the reputation and performance of our brand.

HOW YOU’LL MAKE THE PLACE
  • Provide comprehensive leadership and strategic direction to the operations team, including Rooms, Food & Beverage, Engineering, and Culinary, Information Technology, Sustainability, Security and Wellness ensuring seamless collaboration and unified guest experience.
  • Drive the resort's financial performance by assisting in the development and execution of the Annual Budget, Business Plan, and Forecasts, with a constant focus on identifying new revenue opportunities and optimizing operational costs.
  • Champion a culture of exceptional quality and safety by overseeing all compliance programs (LQA, OMR, Guest Feedback), conducting regular inspections, and ensuring all fire, life, and safety standards are never compromised.
  • Act as the Managing Director designate in their absence, making timely and informed decisions to ensure business continuity and address any unforeseen events or opportunities.
  • Mentor, develop, and performance-manage the executive team, fostering their professional growth through regular feedback, formal appraisal processes, and succession planning to build a robust leadership pipeline.
  • Spearhead initiatives to enhance guest satisfaction and loyalty by actively reviewing feedback, driving improvement plans, and overseeing the repeat guest recognition program.
  • Build and maintain strong, active relationships within the local business community and with travel industry partners to enhance the resort's market presence and reputation.
Skills and Experience
  • A minimum of ten years of progressive senior leadership experience within the luxury hospitality industry demonstrates a proven track record in managing complex, multi-departmental operations.
  • A bachelor’s degree or equivalent in Hotel Management, Business Administration, or a related field, complemented by outstanding strategic thinking, communication, and stakeholder management skills.
  • Exceptional business and financial acumen, with experience developing budgets, analyzing P&L statements, and implementing strategies to drive profitability and manage costs effectively.
  • Exemplary leadership skills demonstrated ability to mentor senior managers, build high-performing teams, and cultivate a positive, engaged, and values-driven work environment.
  • Experience in remote island locations
  • Ultra-luxury resort leadership experience of at least five years
  • Aspirational upward mobility to Managing Director role within 2-3 years

About Us

Rosewood Hotels & Resorts will enter the pristine setting of the Maldives with Rosewood Ranfaru. The picturesque archipelago boasts bright white sands, warm calm waters and a standard of hospitality that is second to none.
Stretched across a striking chain of private islands around a pristine lagoon in South Male Atoll, guests will be able to make the journey to the resort via either a 35-minute yacht ride or a 10-minute seaplane hop.
Upon arrival to the resort, travelers will be met with endless opportunity to embark on truly restorative getaways, all from the luxury of the 120 beachfront and overwater villas offered. Each range in size from one-to-five bedrooms with private pools and a select number located on private islands.
In true Rosewood fashion, unsurpassed service and amenities will be central to the guest experience, including a Rosewood Explorer’s Club to spark discovery and inspire imagination among the youngest visitors.
A true leisure oasis, the property will also feature several specialty restaurants, a beach club, and an Asaya® well-being facility and fitness center, together offering a holistic wellness escape. Rosewood Ranfaru will also feature numerous swimming pools, both for adults and families, paddle courts, and an array of water sports that will allow guests to fully explore the peaceful and crystal clear waters of the encircling lagoon.