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The Spa at Kauri Cliffs is nestled at the edge of a Totara forest, complete with a couples treatment which opens to a private outdoor sanctuary. It also offers a fully equipped fitness centre, indoor lap pool, sauna and spa pool along with changing facilities. We provide a spectrum of personalized treatments from indulgent massages and facials to elegant nail services, within a luxurious space that includes a sauna, jacuzzi, heated lap pool and fitness centre.

About the role

We are seeking an experienced Hotel/Lodge/Resort Spa Manager to manage our Spa operation. You will be responsible for recruiting and training staff, inventory control and day-to-day management of the Spa and Fitness Centre, as well as providing treatments to our guests. In addition you will:

• Provide professional treatments and service
• Manage guest bookings and individual requirement
• Deliver spa treatments in-line with Rosewood Hotel Group standards
• Keep abreast of contemporary spa services, products, benefits and industry changes
• Relationship development with local competitors 
• Proficient in the use of Spa specific software applications and continuous learning

About you

You will be a hands-on leader and will use your experience and business acumen to ensure our in-house Spa team is fully trained, that our Spa is profitable, and continues to exceed guest expectations.

Effective communication skills, computer literate, including intermediate MS Excel and Word skills are necessary to be successful in this position. 

This is a hands-on role and will require you to work independently, with the ability to carry out all beauty and massage treatments, in addition to manage independent contractors and employees during our high season. Our spa treatments are available to our guests on weekends, evening's and public holidays.

Enthusiasm and a flexible approach will be beneficial during our busy season as the position requires you to be self-motivated, a team player and able to adopt an agile working style in high demand seasons. You will have;

• At least 3 years relevant experience, ideally from working in luxury level hospitality environments
• Experience of working with Spa Leading Quality Assurance (LQA) Standards (desired)
• Massage Therapy and Beauty qualifications
• Impeccable personal grooming
• Excellent communication and interpersonal skills
• Experienced people manager
• Business acumen - working to and achieving sales, therapies and LQA targets
• Must be available to work weekends, evenings and public holidays

What we offer

This is a full-time position offering a minimum of 30 hours per week although you may be expected to work up to 50 hours per week during our peak periods.

We offer staff lunches and dinners and access to our staff Perks Programme with a wide range of discounts and deals with our preferred suppliers and partners. We also have accommodation options available.

If you meet the above attributes, we'd love to hear from you.