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IT Manager

General Information

Country/Region
British Virgin Islands
Province/City
Virgin Gorda
Location
Rosewood Little Dix Bay
Department
Information Technology
Job Type
Full-time Permanent

Job Description

Begin Your Rosewood Journey

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you. Rosewood Little Dix Bay currently seeks a I.T. Manager who is a well-rounded and seasoned individual to be part of our award-winning team.

Key Expectations

The I.T. Manager is responsible for maintaining the hardware and software of the hotel systems and troubleshooting related problems. They provide direction in the development and usage of information technology for all areas of the Resort. The duties include, but are not limited to: network and systems administration, network engineering, PBX system administration, hardware and software installation, vendor management, asset tracking, information technology security, disaster recovery and information technology policies and procedures.

The key non-technical skills of this role are project management (organization and execution), excellent written and verbal communications, relationship building, outstanding customer service (internal & external), maintaining calm under pressure.
The role requires an excellent organizational and prioritization skills, attention to detail, and problem-solving skills with sound judgment and decision-making skills who can work cohesively with immediate and remote teams effectively with minimal direct supervision.

All our associates have the opportunity to live by our culture by being engaging, refined and intuitive in everything they do. Our principles allow a high degree of creativity and empowerment to foster a culture of Relationship Hospitality.

Minimum Requirements

Experience:
• A minimum of five (5) years of experience in Hospitality, Operations, and IT support roles. Along with minimum of two (2) years of managerial experience.
• Education:
• Degree or Diploma in Information Technology field. Along with in depth knowledge of Microsoft Operating systems, Microsoft or Cisco certification.
• Applicable Microsoft certifications: MCSA, MCTS or MCITP for Windows Server, MCDST for workstations.
• Experience with these Hospitality related applications and or systems (PMS, POS, Key card, PBX, Voice mail).

General Skills:
• Should be responsive 24 hours per day in case of emergencies. Participate in an on-call program as required.
• Must be able to perform job functions with attention to detail, speed, and accuracy.
• Prioritize, organize and follow-up.
• A proven ability to lead, manage and motivate a team of people.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand a guest’s service needs.
• Work cohesively with co-workers as part of a team
• Work with minimal supervision
• Maintain confidentiality of guest information and pertinent hotel data.
• Must have good eye for detail and be accurate and thorough in one’s work with good follow up.
• Possession of a valid drivers licence
• Ability to speak, read, and write in English.

Competitive Benefits
• Expatriate benefits including accommodation provided where applicable
• Medical, dental, vision and retirement benefits
• We encourage personal and professional growth. Continue the Rosewood Journey through global talent development opportunities.

Work visa can be provided for the selected candidate



About Us

An eco-friendly resort ahead of its time, Rosewood Little Dix Bay has always featured the natural environment at the heart of its design. One of the first Caribbean resorts to promote sustainable luxury, the beachside retreat has welcomed guests to a world of undiluted tropical splendor for over half a century. Located within 500 acres of untamed natural gardens, Rosewood Little Dix Bay is surrounded by astonishingly clear blue seas, rugged hills, beautiful isolated beaches and spectacular geological formations. Long regarded as one of the world’s greatest getaways, this exclusive resort, originally developed by conservationist Laurance Rockefeller, offers a level of refinement and seclusion unrivaled in the Caribbean.