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Responsible for the provide suitable training and oversee operations of all housekeeping and laundry tasks including management of any required outside contracts ex. Pest control etc. Other responsibilities include handling of uniforms in coordination with the outsource and other departments.

Essential Duties and Responsibilities – (Key Activities)

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Establish and maintain the ultimate of cleanliness and institute work rules to accomplish same.
• Coordinate with Human Resources in establishing training methods and procedures for development of employees.
• Develop working schedules to meet peak end stock periods and always remain within the labour low requirements
• Maintain a close payroll control.
• Keep a close liaison with Front Office to ascertain and meet anticipated guest check-in and check-out.
• Provide daily inspector of all areas to provide hotel standards and address necessary orders to correct shortcomings.
• Meet regularly with Engineering to ensure smooth flow of repair work.
• Monitor and control all concerned inventory for Rooms, Food & Beverages and Sense Spa
• Prepare annual Housekeeping (FF&E) and Operating Equipment Budget in consultation with Management.
• Prepare annual Uniform Budget and controls maintenance and issuance of uniforms.
• Meet with salesmen or outside consultants in order to keep informing of development and be updated on all new and/or improved chemicals.
• Work closely with Managing Director/Director of Rooms in order to keep expenses within monthly forecast.
• Work closely with Purchasing Manager to ensure regular purchase and flow of supply and to keep a close supervision on Housekeeping storeroom inventories.
• Keep a close control of all supplies, making sure what we requisite is on a timely basis and it shall not to disrupt the work flow.
• Maintain all linen shelves in good standing.
• Make recommendations to management for modernization of equipment and chemicals.
• Oversee the running of Laundry tasks and quality control of all materials.
• Attend specified hotel meetings.
• Keep in compliance with all OSHA regulations.
• Hold regular staff meetings.
• Keeping good control of department keys, phone and radio.
• Ensure that lost and found articles are stored properly and that the correct logs are maintained.
• Ensure that all employees are correctly attired and show a positive attitude always.
• Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees.

Others

• Language: Required to speak, read and write English, with fluency in other languages preferred.

Required Skills

• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
• Technical Skills: Knowledge of public area management and laundry operations; knowledge of proper chemical handling and following OSHA requirements; ability to satisfactorily communicate in English with guests, management and co-workers to their understanding; ability to provide legible communication; ability to manage payroll; ability to keep control of the budget; ability to train and develop the Housekeeping departments; ability to motivate the staff and developing incentive programs to improve their productivity.
• Qualifications: College degree.

Experience

• Minimum three years’ experience as an Executive Housekeeper for a luxury or ultra-luxury hotel.