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Director of Rooms

General Information

Country/Region
Hong Kong SAR
Province/City
Hong Kong SAR
Hiring Entity
K11 ARTUS
Department
Rooms - Front Office
Job Type
Full-time Permanent

Job Description

We are now inviting energetic, motivated and enthusiastic candidates for the position of Director of Rooms in our management team. As an artisan of K11 ARTUS, you are valued and respected and are empowered to create memorable experiences for our guests and residents.

Key Responsibilities

Guest Experience & Operational Leadership
  • Lead the Rooms Division, including Front Office (Resident Relations) and Housekeeping, ensuring seamless and exceptional guest service.
  • Supervise daily operations with full P&L accountability, driving operational excellence and financial performance.
  • Ensure compliance with quality assurance, fire safety, and life safety standards across all rooms-related functions.
Strategic Planning & Business Performance
  • Plan, direct, and control hotel business activities in alignment with corporate strategy.
  • Set long-term strategic direction, operational objectives, and KPIs to achieve optimal profitability.
  • Provide input on P&L management, CAPEX planning, and uphold brand standards and corporate values.
Asset & Vendor Management
  • Establish strategies and guidelines to ensure all assets are well-maintained and compliant with statutory requirements.
  • Collaborate with purchasing to select and negotiate with preferred vendors for operational equipment and supplies.
Policy, Standards & Compliance
  • Develop and implement quality standards, policies, procedures, and operating manuals for the Rooms Division.
  • Ensure effective implementation of hotel policies and procedures across all functions.
Stakeholder Engagement & Market Positioning
  • Build and maintain strong relationships with business partners, trade professionals, and government/semi-government bodies.
  • Formulate strategies to enhance market share, service quality, and corporate image.
  • Monitor hotel performance and recommend improvement measures, ensuring effective and efficient execution.
Talent Development & Organisational Efficiency
  • Motivate, coach, and develop talent to ensure a strong pipeline of human resources for current and future business needs.
  • Review organisational structures and work with Talent and Culture to optimise staffing and training for operational efficiency.

Requirement:
  • Bachelor’s degree or equivalent holder in Hospitality Management
  • Minimum 5 years in a similar role in luxurious hotel or service apartment, preferred at property level
  • Strong operational expertise across Rooms Division functions.
  • Sound understanding of the current hospitality and tourism market.
  • Strategic thinker with strong problem-solving and organisational skills.
  • Solid financial acumen, with experience in P&L and budget management.
  • Exceptional interpersonal and people management capabilities.
  • Confident leader with strong team motivation and development skills.
  • Creative, and passionate about service excellence.
  • Highly organised, self-motivated, detail-oriented, and committed to continuous improvement.
  • Excellent command of spoken and written English and Chinese; fluency in Mandarin is preferred.
  • Well-developed communication and presentation skills, both verbal and written.

About Us

K11 ARTUS is Asia’s first artisanal home concept for global cultural creatives at the pulsating heart of Hong Kong, with breathtaking views over Victoria Harbour. Located above K11 MUSEA, the cultural-retail complex, K11 ARTUS’ residents enjoy the convenience of being in the heart of Victoria Dockside, the art and design district on the Tsim Sha Tsui waterfront.