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Assistant Manager - Front Office

General Information

Country/Region
Philippines
Province/City
Makati City
Location
New World Makati Hotel
Department
Rooms - Front Office
Job Type
Full-time Permanent

Job Description

The Assistant Manager - Front Office is responsible for the overall operation and performance of the Front Office department. He/she will maintain the service standards expected by Hotel Management.

The ideal candidate should have supervisory or officer-level experience and proficient in the Opera System. He/she should be capable of handling internal audits, cashiering, and managing guest relations and concerns. Additionally, the candidate should be familiar with and able to manage night shift responsibilities. Experience in a 5-star hotel is an advantage.

The Assistant Manager - Front Office will be reporting to the Front Desk Manager & the Duty Manager and will ensure the efficient allocation and availability of rooms, foster strong guest relations, manage the proper administration of the department, and oversee smooth operations during the night shift as a reliever to the Night Manager.

Other standard responsibilities
  • Comply with the company policies
  • Knows all safety and emergency procedures of the hotel
  • Drive and contribute to the overall efficiency of the department
  • Maintain the confidentiality and privacy of any confidential documents, matters, and techniques
  • Should model the Company’s culture at all times
  • Take on other tasks as may be necessary or required

About Us

New World Makati Hotel is a world-class deluxe hotel located in the heart of Makati. With a thoroughly modern vibe and hints of Oriental influence, the hotel features 578 guestrooms and suites with Residence Club executive floor accommodation, a business center, sophisticated dining options, a well-equipped fitness center with sauna and spa, an outdoor swimming pool, and 1,800 square meters of dynamic function space for meetings and conferences. 

The hotel is located directly across Greenbelt, the country’s premier lifestyle shopping center. It is also nine kilometers from Ninoy Aquino International Airport and within steps of many embassies, as well as Manila’s top business addresses and upscale shopping venues. 

New World Makati Hotel is part of New World Hotels & Resorts properties, designed for discerning business travelers and vacationers and offers deluxe business hotels and resorts in China and Asia destinations.

Every New World Hotels & Resorts property provides not only a place to stay but also a gateway from the hustle and bustle of city life. Guests will discover a world where the experience is always warm and the care is genuine. Indeed, New World Hotels & Resorts properties are known to be retreats for travelers who desire convenience, privacy and the highest standards of comfort and personalized services.