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Role

We are currently looking for a Rooms Controller to join our Front Office team at Rosewood London. In this pivotal role, you will manage room allocations, arrivals reports, and house inventory, working closely with different departments to ensure exceptional guest experiences. 

Key expectations of this role are

• Manage daily arrivals reports, assign rooms based on guest preferences, and balance room inventory, proactively flagging potential overbookings.
• Allocate higher-category rooms, special attention guests (SAGs), and special requests for upcoming days.
• Support Guest Relations and Sales teams with allocations, showrooms, and operational updates.
• Coordinate group arrivals, check-ins, and special requirements, maintaining accurate guest profiles in Opera PMS.
• Prepare operational reports highlighting SAGs and other key priorities.
• Monitor out-of-service or out-of-order rooms, coordinating maintenance and housekeeping as needed.
• Uphold Rosewood’s luxury service standards, adhering to LQA and Forbes protocols, and promote hotel facilities and offerings.
• Assist with check-ins, check-outs, and other guest relations duties during peak periods.
• Handle guest inquiries via phone, email, and messaging platforms promptly, ensuring exceptional service.

Profile

• Previous experience in rooms management, guest relations, or front office roles within a luxury hotel environment.
• Strong organizational, multitasking, and problem-solving skills.
• Exceptional communication and interpersonal abilities.
• Proficiency in Opera PMS, Unifocus, Alliants, and Microsoft Office.
• Passionate about delivering personalized, memorable guest experiences.
• Ability to maintain composure and professionalism in a high-pressure environment.

All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.

Benefits

• 28 days paid holidays per annum including Bank Holidays
• Company pension scheme 
• 12 complimentary room nights and F&B discount worldwide
• Career development opportunities
• Free meals on duty

Rosewood London is housed in an Edwardian Belle Époque building that offers some of London's finest accommodations and service with the feel of a stylish London residence. Conveying the feel of a stylish London residence, Rosewood London has 263 guestrooms and 45 suites, among which the unique Grand Manor House Wing, an exclusive suite with its own postcode and accessed by a private elevator. The hotel also houses Holborn Dining Room with an outdoor terrace, Mirror Room Restaurant as well as the hotel’s warmly welcoming destination bar, Scarfes Bar. It forms part of the ultra-luxury collection Rosewood Hotels and Resorts® which comprises of over 38 properties and over 21 future hotel openings.