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THE IMPACT OF THIS ROLE

Oversees and manages all aspects of the daily operations of the Outlets within his department in accordance with the Resort’s standards. Directs, implements, and maintains a service and management philosophy that serves as a guide to all the associates of the team.

KEY RESPONSIBILITIES

·             Lead the daily operation of the outlets: Daily Calling, opening & closure of the outlet, guest satisfaction follow-ups, FOH & BOH maintenance, interdepartmental support, purchase orders, and daily requisitions, administrative duties, and special projects deadlines compliance.

·             Ensure a memorable guest experience in accordance with LQA & Forbes Travel Guide standards and hygiene and sanitary procedures, in compliance with the brand operational procedures and etiquette.

·             Ensure that each outlet is properly stocked with the necessary operational supplies according to the hotel occupancy and outlet capacity.

·             Supervision over daily perishables and glassware inventories; monthly alcohol and operational equipment inventory attendance.

·             Ensure the correct operational equipment care, use, and preventive maintenance.

·             Elaboration of work orders and repair reports to Maintenance.

·             Supervision of the hygiene protocols implementation and follow-up with physical evidence binder information.

·             Supervise the detailed set up of the outlets on their daily operation in different floor plans and special/major events; create Post-mortem reports after each major event. Daily BEOs and special requirements tracking.

·             Handling and monitoring the online bookings engine to ensure healthy restaurant occupancy and revenue goals.

·             Finance Accruals and Outlet Scorecards to be constantly reviewed and delivered at the end of every month.

·             Staff scheduling, staff & managers’ Vacation Plans, and department payroll supervision.

·             Menu engineering, updates, and innovations to be implemented by working hand-in-hand with the Culinary department.

·             Monitor digital platforms, apps, and resort-related websites along with the Sales & Marketing area to verify venue information and offerings accuracy.

While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

CRITICAL SKILLS & QUALIFICATIONS

·             Previous F&B leadership experience in hotels or resorts within the luxury and/or ultra-luxury segment (5 years preferred).

·             Scheduling, business accruals, and payroll handling basics are preferred.

·             Multi-outlets or specialized venues experience preferred.

·             Ability to handle several special projects and deadlines compliance.

·             Excellent multitasking, empowerment, and organizational skills.

·             Capacity of working under pressure.

·             Scheduling flexibility.

·             Bilingual; full Spanish and English fluency required. Other languages are not necessary but are welcome. Previous experience with LQA, Forbes Travel Guide Standards, as well as Distintivo H and Punto Limpio standards