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OUR PURPOSE AND CULTURE

At Rosewood Hotel Group, we are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every destination while setting new benchmarks for positive impact.

As a pioneering collective with a shared purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood, we answer The Calling. Together, we Make the Place.

Rosewood Blue Palace will open in Crete, Greece in April 2027 and we are now seeking talented individuals to help bring the re-imagining of this stunning property to life. 

The Talent Development Manager will be based on-site at the hotel in Elounda, Crete and the role is anticipated to  

THE ROLE

The Talent Development Manager will play a vital role in crafting and implementing a comprehensive training program that empowers our associates to embody our service philosophy with passion and adaptability. This position will be responsible for integrating the training initiatives with the ongoing professional growth of all team members across departments, ensuring alignment with Rosewood Hotels’ standards and vision.

In this role, the Talent Development Manager will oversee all aspects of training and development, including scheduling and facilitating current programs, introducing new learning opportunities, and maintaining the highest standards for associate development throughout the hotel.

HOW YOU'LL MAKE THE PLACE

Operational Excellence

·       Assist in analyzing and prioritizing training needs within the hotel, utilizing resources such as market metrics, hotel quality standards, Mystery Guest feedback reports, SOP Manuals, and Associate Engagement Surveys.

·       Support in conducting regular Forbes/Rosewood Brand Standards/LQA spot checks within the hotel's operational departments.

·       Assist in conducting Individual Training Plan (ITP) checks to ensure proper follow-up on associates during probation and coordinate the 90 days' celebration.

·       Establish relationships with and assist departmental training coordinators and departmental trainers in achieving their training objectives by providing coaching, motivation, and regular audits of personal development plans and training records.

·       Support in the development and distribution of the monthly training calendar and assist in planning the yearly training calendar based on training needs analysis.

·       Assist with the Cross-training program.

·       Assist departmental management to produce training plans for each department and individual associates with support from the training coordinators.

·       Develop and deliver creative and intuitive training programs to meet the needs of the business and associates.

·       Coordinate The Perfect Discovery, ensuring it is run regularly and efficiently in line with the hotel and company standards, legislation and business needs.

·       Contribute to ensuring a positive onboarding associate experience that aligns with the hotel and company culture.

·       Manage the administration of all training related matters, recording nominations, sending out joining instructions and pre-course forms, following up with feedback forms and issuing certificates, etc.

·       Co-ordinate and monitor associate participating in external training and educational programs, ensuring promissory note is signed, gaining feedback and carrying out evaluation. 

·       Evaluate all training, reviewing feedback from associates and managers, and amending contents where appropriate.

·       Support in compiling the Hotel’s talent development budget and monitor expenditure monthly.

·       Monitor present and future trends, practices and systems in the training field and make recommendations relating thereto.

·       Support where appropriate to the Director of Security and Hygiene Manager and department in relation to the organization and administration of Health and Safety training.

·       Compile and analyze performance review results, providing clear and concise reports to department heads and senior management.

·       Collaborate with departmental managers to implement targeted training initiatives.

·       Ensure each department conducts a The Daily Calling incorporating a 10-minute training session on the departmental standard of the week.

·       Implement trainings to build employee confidence, particularly in areas identified for improvement.

·       Development/updating of Talent Development policies and procedures as required, such as contractual information, associate journey book, handbooks, legislation or company policy.

·       Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

·       Maintain Talent Development areas, including e-notice boards and office areas on a daily basis.

Leadership & Team Development

·       Work closely with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

·       Assist in the organization of associate’s engagement activities, department campaigns and events. Prepare flyers, posters, and videos for such events.

·       Comply and adhere to the Rosewood company policies.

·       Take on other tasks in addition of the ones stated, in a reasonable framework.

Be a “brand ambassador” at all times and ensures brand integrity and clarity are always maintained.

·       Model the company’s culture, vision, mission and core values at all times.

·       Keep updates of newest trends and innovations in the hospitality industry and within Talent & Culture.

·       Generally being alert for opportunities to improve the profitability of the department i.e. through controlling wastage and being responsible for the economy of all utilities and resources.

·       Take a proactive approach to administration, coordination of activities and recruitment, anticipating potential opportunities.

·       Maintain effective communication within the department and ensure that the Talent & Culture Leaders are kept well informed of any problems/queries that have arisen.

·       Attend any department training sessions and/or meetings required.

·       Liaise with other departments to ensure good communication and offer support.

·       Be fully conversant with the Rosewood Associate Journey book and T&C Policies & Procedures.

COULD THIS BE YOU?

·       Well-developed leadership competencies:

o   Initiative- ability to decide and initiate action.

o   Strategic thinking- ability to formulate strategies and methodically solve problems. 

o   Business acumen- entrepreneurial mindset and commercial thinker.

o   People leadership- leads by example, promoting a clear sense of purpose to associates.

·       Well-developed communication and presentation skills (written / verbal). 

·       Effective relationship management skills (internal / external) 

·       Strong guest centricity skills. 

·       Bachelor's degree in Learning & Development or a related field.

·       Previous experience 

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard and valued. We're a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We're not only committed to building and nurturing genuine, long-lasting relationships but to transforming them and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.