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Executive Leadership and General Management 

• Provide inspirational leadership and direction to all operational departments. 
• Oversee day-to-day resort operations and ensure seamless interdepartmental collaboration. 
• Act as Manager on Duty and assume full operational responsibility in the absence of the Managing Director. 
• Represent the resort within the local community, industry forums, and governmental institutions. 
• Participate in Executive Committee decision-making and strategic planning. 
• Ensure alignment between ownership objectives and brand standards. 
• Promote a culture of integrity, accountability, and operational excellence.
• Safeguard the health, safety, and welfare of guests and associates. 

Operational Excellence 

• Ensure delivery of Rosewood’s service philosophy and standards across all departments 
• Set clear expectations for service excellence across front-of-house, heart-of-house, and support teams. 
• Regularly review SOPs to ensure alignment with Rosewood’s luxury standards. 
• Lead by example in modeling the behaviors, attentiveness, and professionalism expected of all associates. 
• Drive performance in LQA, Forbes Travel Guide, and other quality assurance benchmarks 
• Analyze audit results, identify gaps, and implement targeted improvement plans. 
• Establish department-level scorecard metrics to track progress against benchmark goals. 
• Recognize and reward high-performing teams to reinforce a culture of continuous excellence. 
• Maintain a strong daily presence throughout the resort, monitoring the full guest journey 
• Engage directly with guests to observe service delivery and anticipate potential issues. 
• Support managers in coaching teams in real-time, addressing concerns proactively. 
• Identify operational inefficiencies and recommend improvements to enhance the guest experience. 
• Conduct regular operational inspections of guest rooms, public areas, heart-of-house, and grounds 
• Implement structured inspection routines with detailed checklists to ensure consistency. 
• Address maintenance, cleanliness, and service gaps immediately, escalating where necessary. 
• Provide feedback and actionable guidance to department heads to maintain resort standards.
• Lead daily operational briefings and communicate goals and priorities effectively 
• Facilitate concise and solution-oriented meetings that align all teams on key initiatives and service priorities. 
• Share performance data, guest feedback, and operational updates to create clarity and accountability. 
• Encourage cross-department collaboration to achieve seamless operations. 
• Analyze guest feedback (comment cards, Market Metrix, online reviews) and implement corrective action plans 
• Regularly review feedback trends and identify recurring issues affecting guest satisfaction. 
• Develop targeted action plans with measurable outcomes and deadlines. 
• Monitor results and adjust strategies to continually enhance the guest experience. 
• Ensure emergency procedures and safety protocols are fully implemented and understood by all associates 
• Conduct regular drills and training to ensure team readiness for all emergency scenarios. 
• Review and update safety protocols in compliance with local regulations and corporate standards. 
• Foster a culture of safety awareness where all associates feel responsible and empowered. 
• Foster service recovery strategies and proactively prevent operational failures 
• Train managers and associates on proactive issue identification and rapid response techniques. 
• Establish escalation protocols for complex or high-impact guest issues. 
• Use post-incident reviews to identify root causes and implement preventive measures across departments. 

Guests Experience and Satisfaction 

• Model exceptional service behavior and actively champion a culture of anticipatory, intuitive luxury service aligned with the standards of Rosewood Hotels & Resorts, ensuring all departments consistently deliver personalized and emotionally engaging guest experiences. 
• Maintain a strong and visible presence throughout Rosewood Little Dix Bay, engaging regularly with leisure guests, VIPs, repeat clientele, and group clients to build meaningful relationships, gather real-time feedback, and identify opportunities to elevate the guest journey. 
• Address and resolve guest concerns promptly, professionally, and discreetly, implementing effective service recovery strategies that transform challenges into loyalty-building opportunities while protecting the resort’s reputation. 
• Monitor, analyze, and interpret guest satisfaction metrics; including Forbes, LQA, internal surveys, and online reputation platforms to identify trends, root causes, and performance gaps; develop and execute corrective action plans to drive continuous improvement. 
• Ensure seamless cross-departmental coordination for arrivals, departures, group programs, conventions, and high-profile events by anticipating operational challenges, aligning staffing and service delivery, and communicating clear expectations to all teams to consistently exceed guest expectations. 

Talent & Culture 

• Hire and retain high-performing operational leaders who align with Rosewood’s values. 
• Develop succession plans for key operational roles to ensure business continuity. 
• Conduct structured annual performance evaluations and provide actionable feedback. 
• Coach leaders on financial accountability, operational excellence, and service leadership. 
• Foster a culture of open communication and two-way feedback across the resort. 
• Ensure all disciplinary procedures adhere to company policies and local labor regulations. 
• Promote diversity, inclusion, and professional development throughout the organization. 
• Lead initiatives that encourage associate engagement, recognition, and well-being. 
• Drive participation in community engagement initiatives sponsored by Rosewood. 
• Act as an ambassador for Rosewood’s culture, values, and service standards in all interactions. 

Sales & Revenue Management 

• Provide strategic input into the overall Sales & Marketing strategy, ensuring full alignment with Rosewood Hotels & Resorts’ business objectives and maintaining rate integrity, brand positioning, and competitive advantage within the luxury market. 
• Contribute informed recommendations to achieve yield, market penetration, ADR, and TRevPAR objectives. 
• Ensure sales commitments are operationally executable by balancing revenue goals with the capabilities of Rooms, Food & Beverage and Spa & Wellness. 
• Actively participate in weekly Sales Strategy Meetings, anticipating operational implications related to occupancy, service standards, and staffing requirements. 
• Attend Revenue Management and Yield meetings as required; evaluate transient versus group business mix, forecast accuracy, and pricing strategy. Proactively identify need periods, compression dates, and potential risk periods, implementing corrective action plans where necessary. 
• Drive a revenue-focused culture across Rooms, Food & Beverage and Spa & Wellness operations by ensuring each division maintains measurable sales initiatives, upselling strategies, and performance accountability. 
• Maintain direct communication with meeting planners and group organizers on property to evaluate service delivery, anticipate challenges, and ensure seamless operational execution. 
• Utilize STR/STAR reports, competitive benchmarking, and market intelligence to monitor market share performance and identify opportunities to increase revenue and penetration index. 
• Participate in site inspections, high-value client visits, and meeting planner presentations; ensure operational readiness and alignment with client expectations. 
• Strengthen community presence and brand visibility through participation in local events, sponsorships, and strategic public relations initiatives that enhance the resort’s positioning. 
• Hold overall accountability for Rooms, Food & Beverage and Spa & Wellness revenue performance against approved budgets. 
• Support business development initiatives by participating in sales calls and relationship-building efforts when required to secure new and repeat business. 
• Collaborate closely with the Director of Sales and Director of Marketing to integrate commercial strategy into the broader operational and financial planning of the resort. 

Owner Relations 

• As a member of the Executive Committee, participate in ownership meetings as required, providing clear operational insight and context to Rooms, Food & Beverage and Spa & Wellness financial and performance results. Translate operational metrics into meaningful business implications aligned with ownership priorities. 
• Demonstrate a strong understanding of the owner’s investment objectives, return expectations, asset positioning goals, and long-term value strategy. 
• Proactively identify potential operational, financial, or reputational risks and present well-structured solutions and mitigation strategies to ownership. 
• Balance ownership objectives with Rosewood brand standards to ensure mutually beneficial outcomes that protect both asset value and brand integrity. 
• Present strategic initiatives persuasively to ownership, including proposals designed to stimulate revenue growth, enhance guest experience, improve operational efficiencies, and increase profitability. 
• Foster a professional, transparent, and trust-based partnership with ownership, reinforcing alignment between the Managing Director, the ownership group, and corporate leadership. 
• Maintain thorough knowledge of all management agreement provisions related to Rooms and operational responsibilities, ensuring full compliance with contractual obligations, reporting standards, and performance benchmarks. 
• Support capital planning discussions by providing operational justification, ROI analysis, and prioritization recommendations for capital expenditures and asset improvements. 

Financial Performance 

• Provide executive oversight for the preparation, execution, and control of the annual operating budgets for Rooms, including capital expenditure planning, determining yearly Upsell/Cross sell Program of the resort. 
• Ensure Rooms departmental financial performance meets or exceeds approved budget expectations while maintaining luxury service standards. 
• Review monthly financial statements, variance reports, and key performance metrics to evaluate operational performance against budget. Identify areas of concern and implement corrective action plans in collaboration with department leaders. 
• Lead cost containment initiatives across all operational divisions, including organizational restructuring when necessary, while safeguarding service quality and guest satisfaction. 
• Coach operational leaders in effective management of occupancy, ADR, labor productivity, wages, and controllable expenses to protect profit margins and GOP performance. 
• Identify opportunities to increase profitability and asset value by challenging existing processes, eliminating inefficiencies, and driving operational innovation. 
• Perform comparative analysis and benchmark best practices to improve productivity and enhance operational efficiency (e.g., group check-in procedures, housekeeping scheduling optimization). 
• Lead and coordinate the Rooms capital expenditure process in partnership with department heads and Finance, ensuring investments align with brand strategy, asset preservation, and ROI expectations. 
• Ensure capital funds are prioritized appropriately and executed within approved timelines and budgets, maintaining close communication with the Controller regarding financial tracking and purchasing schedules. 
• Negotiate commercial terms with retailers, service vendors, and contractors to secure agreements that are financially advantageous and operationally sound, in accordance with company SOPs. Final contract approval and signature authority remain with the Director of Finance & Business Partner and/or Managing Director. 

Qualifications

• Experience: Minimum of five years’ experience in a 5-star hotel as Director of Rooms, or two years as a Hotel Manager. 
• Previous experience with Rosewood Hotels & Resorts is considered a strong advantage. 
• Education: High School Diploma or equivalent required Bachelor Degree in Hotel Management 
• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. Must have good eye for detail and be accurate and thorough in one's work with good follow up. 
• Technical Skills: Ability to input and access information into System; ability to remain calm and courteous with demanding/difficult guests; ability to perform job functions to standards under pressure; ability to ensure security and confidentiality of guests; ability to work without directs supervision. Proficiency with Microsoft Office products as well as basic Excel knowledge 
• Language: Required to speak, read and write English, with fluency in other languages preferred.

An eco-friendly resort ahead of its time, Rosewood Little Dix Bay has always featured the natural environment at the heart of its design. One of the first Caribbean resorts to promote sustainable luxury, the beachside retreat has welcomed guests to a world of undiluted tropical splendor for over half a century. Located within 500 acres of untamed natural gardens, Rosewood Little Dix Bay is surrounded by astonishingly clear blue seas, rugged hills, beautiful isolated beaches and spectacular geological formations. Long regarded as one of the world’s greatest getaways, this exclusive resort, originally developed by conservationist Laurance Rockefeller, offers a level of refinement and seclusion unrivaled in the Caribbean.