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Front Office Associate

Informations

Pays/région
Autriche
Province/ville
Salzburg
Lieu
Rosewood Schloss Fuschl
Service
Chambres - Réception
Type de poste
Permanent à temps plein

Description

We are currently looking for a Front Office Associate to join our Rosewood Schloss Fuschl team. Our Front Office Associate acts as a liaison between the guest and the hotel and assists with any guest enquiries such as reservations, special requests, as well as room preferences.

Essential Duties and Responsibilities:

  • Provide courteous, professional, efficient and flexible service at all times.
  • Recognising the needs of guests and responding to them promptly.
  • Ensuring that Rosewood standards, policies and procedures are followed at all times.
  • check in and registration / check out of all guests
  • Providing a rooming and orientation tour of the hotel according to all Rosewood, Forbes and LQA standards.
  • Maintaining and updating guest profiles and informing all hotel departments of guest allergies, intolerances or preferences.
  • Assisting and working closely with other departments such as Housekeeping, Concierge, In-Room Dining and Guest Services with their duties as required.
  • Documenting all complaints, problems or guest requests.
  • Accepting wake-up call requests, recording and passing on information to relevant colleagues.

À propos de nous

Rosewood Schloss Fuschl has opened in July 2024 and is idyllically situated on the banks of Lake Fuschl, the graceful, historic property is reminiscent of a fairytale castle and has been welcoming illustrious guests for centuries. The reimagining of this 15th century landmark cements Rosewood's status as a meticulous and caring guardian of some of the world’s most iconic heritage buildings which have been thoughtfully restored to former brilliance. In keeping with our A Sense of Place® guiding concept, we are committed to protecting the property's deep heritage while modernizing the resort experience in a celebration of both old and new. Surrounded by mountains and forests, Rosewood Schloss Fuschl is only a short distance away from picturesque Salzburg, and will feature 98 guest rooms, including 46 suites and six chalets, as well as be home to world-class restaurants and lounges, Asaya, Rosewood's integrative well-being concept, with indoor and outdoor swimming pools.