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Front Office Associate

Thông tin chung

Quốc gia/Khu vực
Áo
Tỉnh/Thành phố
Salzburg
Vị trí
Rosewood Schloss Fuschl
BỘ PHẬN
Lễ Tân - Khối tiền sảnh
Loại công việc
Toàn thời gian vô thời hạn

Mô tả công việc

We are currently looking for a Front Office Associate to join our Rosewood Schloss Fuschl team. Our Front Office Associate acts as a liaison between the guest and the hotel and assists with any guest enquiries such as reservations, special requests, as well as room preferences.

Essential Duties and Responsibilities:

  • Provide courteous, professional, efficient and flexible service at all times.
  • Recognising the needs of guests and responding to them promptly.
  • Ensuring that Rosewood standards, policies and procedures are followed at all times.
  • check in and registration / check out of all guests
  • Providing a rooming and orientation tour of the hotel according to all Rosewood, Forbes and LQA standards.
  • Maintaining and updating guest profiles and informing all hotel departments of guest allergies, intolerances or preferences.
  • Assisting and working closely with other departments such as Housekeeping, Concierge, In-Room Dining and Guest Services with their duties as required.
  • Documenting all complaints, problems or guest requests.
  • Accepting wake-up call requests, recording and passing on information to relevant colleagues.

Giới thiệu về chúng tôi

Rosewood Schloss Fuschl has opened in July 2024 and is idyllically situated on the banks of Lake Fuschl, the graceful, historic property is reminiscent of a fairytale castle and has been welcoming illustrious guests for centuries. The reimagining of this 15th century landmark cements Rosewood's status as a meticulous and caring guardian of some of the world’s most iconic heritage buildings which have been thoughtfully restored to former brilliance. In keeping with our A Sense of Place® guiding concept, we are committed to protecting the property's deep heritage while modernizing the resort experience in a celebration of both old and new. Surrounded by mountains and forests, Rosewood Schloss Fuschl is only a short distance away from picturesque Salzburg, and will feature 98 guest rooms, including 46 suites and six chalets, as well as be home to world-class restaurants and lounges, Asaya, Rosewood's integrative well-being concept, with indoor and outdoor swimming pools.