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Guest Experience Associate

Informations

Pays/région
Autriche
Province/ville
Salzburg
Lieu
Rosewood Schloss Fuschl
Service
Chambres - Réception
Type de poste
Permanent à temps plein

Description

We are looking for a passionate Guest Experience Associate to join our team at Rosewood Schloss Fuschl. You will greet guests upon arrival, provide a seamless check-in experience, and offer a personalized farewell upon departure.

Essential Duties and Responsibilities:

  • Anticipate guest preferences and needs, ensuring a customized and memorable stay.
  • Arrange personalized experiences such as private dining, romantic setups, or special celebrations.
  • Ensure guest rooms are set up according to preferences and all requests are fulfilled efficiently.
  • Offer a high level of service and discreet assistance to VIPs, celebrities, and long-stay guests.
  • Deliver exceptional guest service that aligns with our brand promise.

À propos de nous

Rosewood Schloss Fuschl has opened in July 2024 and is idyllically situated on the banks of Lake Fuschl, the graceful, historic property is reminiscent of a fairytale castle and has been welcoming illustrious guests for centuries. The reimagining of this 15th century landmark cements Rosewood's status as a meticulous and caring guardian of some of the world’s most iconic heritage buildings which have been thoughtfully restored to former brilliance. In keeping with our A Sense of Place® guiding concept, we are committed to protecting the property's deep heritage while modernizing the resort experience in a celebration of both old and new. Surrounded by mountains and forests, Rosewood Schloss Fuschl is only a short distance away from picturesque Salzburg, and will feature 98 guest rooms, including 46 suites and six chalets, as well as be home to world-class restaurants and lounges, Asaya, Rosewood's integrative well-being concept, with indoor and outdoor swimming pools.