Rosewood Hotel Group Page d’accueil

Responsibilities

• Provide prompt and efficient services for guests according to the standard.
• Check all the arrival and due out list, check the room conditions and guests preferences. Prepare for checking-in or checking out.
• Complete every matters what assigned by guests, in case of difficulties, report to higher authorities.
• Actively promote Hotel’s facilities and services
• Establish great connection with guest to build up positive guest relationship

Requirements

• Higher Diploma or above in Hotel Management or related discipline
• Willingness to take up challenges in different roles of front office operations (Front Desk / Residence Lounge)
• Courteous, service-oriented with pleasant personality
• Strong communications and interpersonal skills
• Proficiency in Microsoft office applications and Opera System