Food and Beverage Reservation specialist - Abou Dhabi Émirats Arabes Unis - 427964 - Rosewood Hotel Group

Informations

Pays/région

Émirats Arabes Unis

Province/ville

Abou Dhabi

Lieu

Rosewood Abu Dhabi

Service

Restauration et boissons - Service

Type de poste

Permanent à temps plein

Description

OVERVIEW/BASIC FUNCTION:

The Food and Beverage Reservation specialist is responsible for managing reservations for dining experiences within the hotel’s restaurants, bars, and special F&B events.

This role requires exceptional customer service skills, attention to detail, and a thorough understanding of the hotel’s food and beverage offerings.

The specialist will ensure that all guest inquiries are handled promptly and accurately while providing a personalized service to enhance the overall guest experience.

RESPONSIBILITIES:

Reservation:

• Handle incoming reservation requests via phone, email, or online platforms.

• Provide detailed information about dining options, menus, special events, and promotions.

• Accurately input reservation details into the restaurant management system. (7 rooms)

• Confirm reservations with guests via email or phone, providing all necessary details including date, time, location, and any specific requests.

• Work closely in contact with F&B Operations to communicate special events, offers and pop ups to the clientele

• Work closely with Marketing to share with our guests the latest marketing material

• Support Sales and Events with F&B reservation and organization.

• Collaborate with other departments when required.

• Ensure you comply to any service task in accordance with Brand and LQA standard.

• Complete any additional project and administrative task assigned by line manager and management

Guest Assistance:

• Assist guests with inquiries regarding menu items, dietary restrictions, and special requests.

• Make recommendations based on guest preferences to enhance their dining experience.

• Manage modifications or cancellations of existing reservations efficiently.

• Ensure F&B systems are updated to reflect guest preferences and key information.

• Highlight and assist with any special occasion booking (preference enquiries, upselling opportunities etc.)

• Follow up with guests’ post-visit to gather feedback on their dining experience.

• Follow up on any F&B negative review, connect with guests and connect for guest recovery experience.

• Identify repeating guests, developed and maintained relationships and untapped networking opportunities.

• Successfully track, monitor and report on key information

Upselling and Promotion:

• Promote special dining packages, wine pairings, or exclusive events during the reservation process.

• Identify opportunities for upselling additional services such as private dining or events bookings.

• Confirmation and Follow-up:

Reporting and Record Keeping:

• Maintain accurate records of reservation activities including guest profiles, booking statistics and all related databases such as guest consumption, preferences number of visits,

• Generate reports as needed for management analysis regarding restaurants occupancy rates and revenue generation from food and beverage services.

QUALIFICATIONS:

• Experience: Minimum of 1-2 years in a similar role within a luxury hotel or fine dining establishment, preferably for a luxury or ultra-luxury hotel.

• Education: A degree in Hospitality Management or a related field is preferred.

GENERAL SKILLS. .

• Strong organizational skills with attention to detail.

• Proficient in using reservation management software systems.

• Microsoft office literate

• Knows all payment methods including Casha, CC, Link payments (Canary), Gift cards, voucher. Language:

• Required to speak, read, and write English, with fluency in other languages preferred.

À propos de nous

Located on Al Maryah Island at the core of Abu Dhabi’s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.